J
Jessica Noemí García Ordaz
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Jalisco, Mexico
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Customer Success Account ManagerLeadVentureOct 2022 - Mar 2025 (2 years 6 months)Managed a portfolio of 170+ active dealership clients across the U.S. and Canada,
serving as the main point of contact for digital marketing and website solutions.
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Closed new business by selling websites, SEO/SEM packages, and other marketing
services to both new dealerships and existing clients expanding their operations.
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Identified and converted opportunities for upselling by analyzing digital marketing
performance and tailoring offers to client goals and budgets.
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Conducted monthly review calls to present results for SEO, SEM, AEM, and TDA
campaigns, providing insights and strategic recommendations.
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Onboarded new clients and ensured their services were fully configured fo- Customer Service ExcecutiveAT&TSep 2018 - Sep 2022 (4 years 1 month)Managed billing issues and collections for a wide customer base, achieving high
resolution and customer satisfaction rates.
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Promoted and sold packages by understanding customer profiles and pain points,
helping increase customer retention.
•Handled payment disputes, misapplied payments, and processed necessary
adjustments.
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Built strong relationships with customers in every interaction while navigating difficult
billing conversations.
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Managed high volume of inbound calls while maintaining a professional demeanor and
ensuring timely resolution of issues. - BPO Collections Account ManagerTata Consultancy ServicesDec 2015 - Sep 2018 (2 years 10 months)Managed 400+ B2B accounts weekly, collaborating directly with Accounts Receivable
departments to ensure accurate invoicing and timely payments.
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Sent invoices, processed payments, and updated account contact/payment
information.
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• Delivered weekly reporting on collections activity, progress, and actions taken.
Increased recovery rates by conducting thorough investigations into debtor
circumstances and tailoring collection approaches accordingly.
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Maintained strong client relationships through effective communication and
empathetic negotiation skills, fostering a positive experience during difficult financial
situations