J
Jessica Jackson
About
Detail
Missouri, United States
Résumé
Jobs
verified_user
0% verified
Customer Support SpecialistGoldschmitt and AssociatesAug 2022 - Current (3 years 11 months)As a Customer Support Specialist, I assisted customers with inquiries or concerns, providing detailed information about product specifications and features to enhance their overall experience. I collaborated closely with sales teams to ensure a seamless transition to ownership, while also obtaining any necessary personal information that may have been missing. Additionally, I leveraged digital assessment tools to improve productivity and provide immediate feedback, ensuring that customer interactions were efficient and effective. My experience in student support involved assisting students with FAFSA applications and guiding borrowers through the PSLF process, which further honed my ability to address diverse customer needs and foster posit- CSales RepresentativeCarShieldMay 2022 - Aug 2022 (4 months)promotes and sells products to customers. pitch insurance plans to potential customers, presents new ones to existing customers, maintains existing customer accounts, and ensures a smooth sales process and customer satisfaction.
- LOffice AssistantLincoln University of MissouriAug 2020 - May 2022 (1 year 10 months)Leveraged excellent project management and leadership skills at school to coordinate group activities, complete projects and expand knowledge. • Obtained and organized files and research papers to make important documents easier to find. • Assisted with answering telephone calls, managing databases and drafting correspondence. • Coordinated various events and activities to support operations of student organizations. • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students. • Greeted visitors or callers daily to handle questions or direct to appropriate staff. • Oversaw workforce management and staff scheduling to keep office operations running smoothly. • Improved product
Education
verified_user
0% verified
- Bachelor Of ScienceLincoln UniversityAug 2019 - May 2022 (2 years 10 months)