Jessica Heath

Jobs 0% verified

C

Contact Center Representative

Mar 2023 - Jul 2025 (2 years 5 months)

• Troubleshooting problems, addressing complaints, and escalating complex issues to supervisors when necessary • Handling orders, payments, refunds, and other financial transactions • Achieving goals related to call quality, handle time, and customer satisfaction • Maintaining accurate records of customer interactions in CRM systems
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Client Operations Specialist

Chargebacks911-Clearwater,

Feb 2020 - Nov 2022 (2 years 10 months)

Updating credentials and notifying clients of updates Sending out emails to ensure credentials are updated Solving automation issues as they arise Auditing clients to ensure we have proper and up to date information.
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Teller/Branch Banker

Branch Banking and Trust,

Oct 2018 - Dec 2019 (1 year 3 months)

Monitored my own cash drawer, handled transactions such as deposits, withdrawals, and payments. Answered questions pertaining to loan payments and payoffs and also assisted clients with questions they had about their accounts.
Customer Service Representative/Service Cashier

AutoNation

Sep 2017 - Sep 2018 (1 year 1 month)

Created a positive environment at checkout; monitored the cash drawer constantly to ensure all transactions were handled correctly. In addition, answered general inquiries by phone, email, and fax while also setting appointments and closing repair orders.
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Hostess

Olive Garden-Saint

Jan 2017 - Sep 2017 (9 months)

Greeted about 150- 250 guests a night with a enthusiastic smile and sat tables to ensure a wonderful guest experience. Took reservations over the phone and rolled silverware to maintain smooth operations. Delivered food and drinks to tables to aid servers and ensure that the shift ran smoothly.

Education 0% verified

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