Jessica Garcia Customer service / cold calling rep

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Buyers

Better

Nov 2019 - Current (6 years 8 months)

Cold Caller/ App Setter 11/2019 - Currently High volume of outbound calls. Generating leads for cash offers and listing leads. Scheduled appointments. Weekly follow ups via email or phone call. Getting the customers motivation to sell, time-line, price. Sending out 300 plus texts a day. Familiar with Xencall and Podio.
Customer Service Dispatcher

Qualfon

May 2019 - Nov 2019 (7 months)

Made sure client was unharmed and in a safe location. Assist with finding providers for the client. Relayed information for repeat callers if tow company accepted trips such as ETA and other relevant facts about their trip. Maintained calm, pleasant and firm demeanor with concerned callers who had yet to receive service assuring them that a driver would be on the way as soon as they become available. Inform the clients the amounts that are covered by the insurance provider and what is not covered.
T

/ Tech Support

TTEC CX Solutions Mexico S.A DE C.V, Customer Service

Dec 2018 - Apr 2019 (5 months)

Achieved high sales percentage with consultative, value - focused customer service approach. Demonstrated mastery of customer service call script within specified time frames. Processed payments, troubleshooting, signal loss, to remote control use and or issues for the client. Provided accurate and appropriate information in response to the customers inquiries. Assisted in equipment and package upgrade
G

Customer Service Representative

Global Link Telecomunicaciones

Apr 2018 - Nov 2018 (8 months)

Managed large amounts of inbound calls in a timely manner. Kept records of all conversations in call center database. Set up new accounts took payments and process refunds. Meet team and personal goals. Identify the customers needs and clarified information also provided solutions for their issues

Jessica Garcia

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