Jessica Rengifo Operations Manager & Project Coordinator | Automation, Process

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Business Operations Coordinator

Invictus Company Acquisitions

Nov 2025 - Current (8 months)

Project Coordinator

Soutec LATAM

Feb 2023 - May 2024 (1 year 4 months)

» Managed $500k+ project portfolio using MS Project/Trello » Mitigated 95% of project risks through proactive contingency planning » Coordinated cross-functional teams across 3 time zones » Automated reporting saving 15+ hours/week » Managed complex implementation projects (Five9, MS Teams, Porting)

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Email Marketing Strategist

Circulo Amarillo

Jan 2023 - Current (3 years 6 months)

Key accomplishments include: * Implemented Mailchimp automation strategies that resulted in a remarkable 33.8% open rate and a 2.9% click-through rate, significantly enhancing email campaign performance metrics. * Developed a comprehensive content strategy that increased subscriber engagement by an impressive 40% year-over-year, fostering stronger relationships with the audience and driving higher retention rates. * Analyzed subscriber data to refine targeting efforts, leading to improved segmentation and personalized content delivery that resonated with diverse audience segments. * Collaborated with cross-functional teams to align newsletter themes with company goals, ensuring consistent messaging that contributed to overall brand growth a

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Newsletter Operations Manager

Circulo Amarillo

Jan 2023 - Current (3 years 6 months)

» Implemented Mailchimp automation achieving 33.8% open rate and 2.9% CTR » Developed content strategy increasing subscriber engagement by 40% YOY

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Lead Project Coordinator

Elaxtra

Feb 2022 - Nov 2022 (10 months)

Streamlined the implementation process and reduced the average candidate profile delivery time Drive strategic alignment and facilitate decision-making across workstreams Led evaluation and selection of new ATS system; spearheaded a cross-functional team (Technology, Business Development, Management) to implement the system

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Operations and Business Development Manager

Social Core

Dec 2020 - Feb 2024 (3 years 3 months)

» Drove 3.2% conversion rate via targeted digital advertising strategy » Cut hiring costs by 34% through HubSpot/Zapier automation implementation » Designed company-wide OKR tracking system using ClickUp » Developed employee retention programs reducing turnover by 28%

Patient Support Manager

Collectly

Mar 2018 - Current (8 years 4 months)

» Reduced onboarding time by 30% through training material development » Managed omnichannel support (SMS/email/voice) for 50+ medical facilities » Implemented performance tracking aligning team KPIs with company OKRs » Improved SLA compliance by 25% via process optimization initiatives

Patient Support Manager | Omnichannel Communication, Performance Tracking, and Process Optimization

Collectly

Mar 2018 - Current (8 years 4 months)

Key accomplishments include: * Reduced onboarding time by 30% through the development of comprehensive training materials that streamlined the integration process for new team members across multiple departments. * Managed omnichannel support for over 50 medical facilities, ensuring seamless communication via SMS, email, and voice channels while enhancing patient satisfaction scores significantly. * Implemented performance tracking systems that aligned team KPIs with company OKRs, resulting in improved visibility into team performance and accountability across all support functions. * Improved SLA compliance by 25% through targeted process optimization initiatives that identified bottlenecks and enhanced operational workflows within the pat

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Freelance

Several

Mar 2018 - Apr 2022 (4 years 2 months)

» Noom/Bugfender: Optimized health-tech user engagement funnels » OliviaDate: Increased LATAM market penetration by 22% as Comms Coordinator » A.C. Niña Madre: Grew social media following 150% as Content Strategist

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Office Manager

Gruntwork Inc

Dec 2016 - May 2019 (2 years 6 months)

» Led 8-member data team reducing processing errors by 23% » Developed Python/Twilio call routing system handling 2,500+ calls/day » Created company-wide training programs adopted by 100+ employees

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Group Manager

Gruntwork Inc

Sep 2016 - Dec 2016 (4 months)

Manage, Coordinate and lead the data entry group (8 people) Research, design and implement all the training material for the company Coordinate and schedule the training of new employees Improve daily procedures, lowered the rejected charges by 23%

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Data Entry

CEPROCABC Outsourcing

Dec 2015 - Sep 2016 (10 months)

Handle patient demographics for several facilities. Post daily charges and payments for Capital Imaging. Keep PPCP charges updates. Handle between 1000-2500 registries per day.

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Sales Analyst | Market Analysis, Sales Strategy Development, Social Media Management

BYPTIC CA

Nov 2015 - Dec 2015 (2 months)

Key accomplishments include: * Conducted comprehensive market studies for Panama and LatAm that informed product positioning strategies and enhanced overall market penetration efforts, potentially increasing sales by 15% in targeted regions. * Developed engaging promotional packages for the company's products which contributed to a 20% increase in customer inquiries during the campaign period through effective messaging and visuals. * Created and implemented social media strategies that improved brand visibility across platforms, leading to a 30% increase in follower engagement over two months. * Designed innovative sales strategies tailored to customer needs that streamlined the entire sales cycle, resulting in a 25% reduction in response

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Sales Analyst

BYPTIC CA

Nov 2015 - Dec 2015 (2 months)

Marketing Department: Performing and analyzing market studies for Panama and LatAm Creating the promotional packages for the company's products Create and implement the social media strategies Sales Department: Creating the sales strategies for the company's products In charge of Customer service and the entire sales cycle

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English teacher

Englishtech consultores

Jul 2014 - Nov 2015 (1 year 5 months)

Creating content for advanced conversational classes Planning and giving in company classes for groups or individuals following E Tech's methodology (Top Notch books)

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Web Content Writer

Abbabarnet

May 2012 - Sep 2013 (1 year 5 months)

Write and maintain a blog about the US Army Skillport and other online educational support.

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Violist

Orquesta sinfonica del estado bolivar Antonio Lauro

Jul 2009 - Jul 2012 (3 years 1 month)

Second Viola of the Orchestra Create and teach early music theory classes for children ages 3 and higher

Teacher of English

Berlitz

Jul 2009 - Jan 2010 (7 months)

Teach English for groups and individuals for ages 6-999

Jessica Rengifo

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