Jessica Paola Aza M

Jessica Paola Aza M  new_releases

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Support technician at Instaleap
Bucaramanga, Santander, Colombia

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Full-time jobs
Starting at USD10/hour
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Résumé


Jobs verified_user 0% verified
  • Instaleap
    Support technician
    Instaleap
    Dec 2021 - Current (4 years 5 months)
    - Provide technical support through Jira to solve the problems faced by the customer within the different services in compliance with our SLAs; while performing weekly and bimonthly follow-ups with development teams to solve customer's needs. - Diagnosis and resolution of errors through the support platform, using Amazon Web Services tools, SQL databases and redash data visualization. - Configuration of eCommerce and logistics functionalities using REST API, SQL databases, basic REACT and tools such as Firebase. Perform functional testing of software to anticipate needs and analyze bugs. - Assist the client in the understanding and implementation of settings and functionalities that are optimal for their operation. - Document and train new
  • Profesional independiente
    Frontend web developer learner
    Profesional independiente
    Sep 2021 - Dec 2021 (4 months)
    - Gather information regarding client's needs in order to propose a solution. - Implement a website for a small business using MEAN stack.
  • Profesional independiente
    Bilingual virtual assistant
    Profesional independiente
    Jul 2018 - Jun 2019 (1 year)
    - Translate relevant documentation to employer. - Write and monitor correspondence and agenda, facilitating daily tasks.
  • Profesional independiente
    Translator and tutor
    Profesional independiente
    Feb 2017 - Dec 2021 (4 years 11 months)
    - Planning the learning structure according to the proposed level. - Provide knowledge in syntax and translation of documents for a work and study environment.
  • A
    Maintenance engineer - internship
    AGUAS DE BARRANCABERMEJA S.A. E.S.P:
    Sep 2015 - Feb 2016 (6 months)
    - Check the status of devices at the Water Treatment Plant in Barrancabermeja. - Ensure timely implementation of the equipment's preventive and corrective maintenance's plan during the whole process. - Generate reports concerning daily control equipment, activities, spare parts, tools and maintenance personnel in order to perform changes to the current maintenance plan, based on the gaps and flaws obtain by previous mentioned information. Upgrade information regarding equipment/tools, activities and route shutdowns on the maintenance management software.
Education verified_user 0% verified
  • Universidad Tecnológica De Pereira
    Beneficiary of mision-tic certified tech program
    Universidad Tecnológica De Pereira
    Apr 2021 - Dec 2021 (9 months)
  • Servicio Nacional de Aprendizaje (SENA)
    Analysis and development of information systems - adsi, computer/ information technology
    Servicio Nacional de Aprendizaje (SENA)
    May 2020 - May 2022 (2 years 1 month)
  • Universidad Autónoma de Bucaramanga
    Mechatronics engineer, mechatronics, robotics, and automation engineering
    Universidad Autónoma de Bucaramanga
    Jan 2010 - Jan 2018 (8 years 1 month)
Publications verified_user 0% verified
  • D
    Design of an automatic system to determine the degree of progression of diabetic retinopathy, using artificial vision te
    Sep 2020