J
JESSA TOLENTIN
About
Detail
Digos, Davao Region, Philippines
Résumé
Jobs
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- 7Appointment Settler (ISR)7th growth marketingJun 2026 - Current (1 month)Cold calling
- WCostumer RepresentativeWalmart Acc.Jun 2023 - Current (3 years 1 month)
- TCostumer RepresentativeTelco Acc.Feb 2022 - Feb 2023 (1 year 1 month)
- TTele outsourcingSep 2019 - Jan 2020 (5 months)
- GNon uniform personelGAISANO CENTER DIGOSSep 2018 - Aug 2020 (2 years)As a Non-Uniformed Personnel, I provided essential administrative and operational support to ensure the efficient functioning of departmental activities. I demonstrated strong organizational proficiency through meticulous calendar management and applied my communicative competence to facilitate clear, professional interactions between team members and stakeholders. My role also involved identifying potential opportunities through strategic lead generation efforts to support institutional growth. Additionally, I utilized Salesforce as a primary tool to manage daily tasks, streamline communication channels, and enhance my ability to work effectively within complex organizational workflows.
Projects (professional or personal)
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- IWalmartIQOR DavaoJun 2023 - Current (3 years 1 month)We answer inbound calls. • Provided exceptional customer service and sales support to a high volume of inbound customer calls. • Managed customer orders efficiently, ensuring accuracy and timely processing to meet customer needs. • Utilized E-commerce platform knowledge, specifically relating to the Walmart app, to provide online assistance and resolve customer concerns, enhancing the overall customer experience. • Applied proactive lead generation techniques while handling customer calls to identify upsell opportunities and provide comprehensive service solutions. • Exercised effective calendar management and time management skills to ensure high-priority customer inquiries were addressed promptly, demonstrating strong problem-solving abil