Jessa Mae Zamora

Jessa Mae Zamora

About

Detail

Bacolod, Western Visayas, Philippines
Contact Jessa regarding: 
Flexible work
Starting at USD8/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • G
    Medical Virtual Assistant
    Global Medical VA
    Mar 2025 - May 2026 (1 year 3 months)
    • Managed patient billing operations, including sending statements, processing payments, updating records, and verifying insurance information to ensure accuracy and compliance.
    • Communicated with patients and insurance providers via inbound/outbound calls, email, and messaging to resolve billing inquiries, explain coverage and provide timely account updates.
    • Investigated and resolved complex billing and insurance claim issues, including denied claims (Unknown eligibility, prior authorization, coordination of benefits, inactive coverage, Non-covered diagnosis, etc), discrepancies, and outstanding balances.
    • Utilized cross-functional training in appointment scheduling to improve clinical workflow coordination and ensure se
  • iQor Philippines
    Certified Healthcare Customer Service Representative
    iQor Philippines
    Sep 2023 - Jan 2025 (1 year 5 months)
    • Helped hundreds of patient's medical billing inquiries,
    updating information, payment adjustments and prepared
    billing statements. Work effectively with medical payers
    such as Medicare, Medicaid, and commercial insurance
    companies to obtain timely and accurate payments
    • Analyzed complex explanation of benefits forms to verify the
    correct billing of insurance carriers.
    • Prepared billing statements for patients, verified correct
    procedure coding and developed prompt resolution of any
    billing issues.
  • iQor
    Technical Service Representative
    iQor
    Aug 2021 - May 2023 (1 year 10 months)
    • Provided accurate information to address customer inquiries,
    troubleshoot issues, and resolve complaints while collecting
    feedback on each call, driving process improvements to
    exceed KPIs, and assisting customers with setting up
    services on their mobile devices.
  • iQor
    Customer Service Representative
    iQor
    Jul 2019 - Jul 2021 (2 years 1 month)
    • Worked with Sales Accounts handling 60+ customers daily,
    delivering detailed service to ensure customer loyalty while
    demonstrating product knowledge to support upselling
    opportunities and improve sales performance.
Education verified_user 0% verified
  • Global Medical Virtual Assistants
    HIPAA Certified
    Global Medical Virtual Assistants
    Mar 2025 - May 2026 (1 year 3 months)
    Trained for: US Healthcare, Front Desk
    Triage, New Patient Intake, Appointment
    Scheduling, & Insurance Verification
  • iQor
    Certified Healthcare Service Representative
    iQor
    Jan 2023 - Current (3 years 9 months)
    Trained on best practices and HIPAA compliance
    Awarded as top Agent: 04/2024-06/2024 & 10/2024-12/2024
  • Q
    Senior High School
    Quirico G.Manzano Memorial Senior High School
    Jun 2018 - Apr 2019 (11 months)
    TVL-Computer System Servicing |
    Consistent honor student