Jesiel Molato Detail-oriented and self-motivated individual seeking a remote

Jobs 0% verified

Customer Service Associate

Compass Experience Labs

Jun 2022 - Current (4 years 4 months)

Handle customer inquiries for multiple startup brands, providing support with account management, logistics, order issues, and general customer service needs.
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Quality Analyst

Cognizant Philippines

Oct 2020 - May 2022 (1 year 8 months)

Subject-matter expert for inquiries related to account management and product listing. As a Quality Analyst, the main responsibilities are: Monitor and evaluate teams based on the key performance indicators (KPIs). Create reports and share updates with the assigned team. Attend a weekly calibration with the Training team and Operations. Conduct coaching with the agents.
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Quality Analyst

Amazon Operation Services Manila

Apr 2019 - Sep 2020 (1 year 6 months)

Handled order and logistics coordination concerns. Extend navigation help to Amazon delivery drivers. As a Quality Analyst, the main responsibilities are: Monitor and evaluate teams based on the key performance indicators (KPIs). Attend a weekly calibration with the Operations team. Create reports and share updates with the assigned team.
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Customer Service Representative

Visa Philippines

Jun 2018 - Feb 2019 (9 months)

Handled bank transaction concerns for multiple bank holders. Attend to fraud concerns, transaction confirmation, and reporting lost and stolen cards.
Customer Service /Disputes Representative

Eperformax Contact Center

Nov 2016 - Feb 2018 (1 year 4 months)

Customer service and disputes representative for a payment processor (PayPal). Respond to queries about account management, transactions, and disputes & claims process.

Education 0% verified

Jesiel Molato

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Jesiel Molato

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Behavioral traits