J

Jesi Alderite

About

Detail

Province of Davao del Sur, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • doola
    Account Manager & Customer Success Associate public Remote experience
    doola
    Aug 2022 - Current (4 years 2 months)
    • Handled hundreds of customer accounts, providing full-cycle support from onboarding to issue resolution. • Specialized in managing EIN applications, tax filings, and compliance-related queries with high accuracy. • Maintained 95%+ customer satisfaction by proactively resolving concerns via email, chat, and scheduled calls. • Regularly collaborated with internal teams and U.S.-based partners to deliver timely resolutions.
  • Tripaneer
    Quality & Learning Analyst
    Tripaneer
    Jan 2018 - Aug 2023 (5 years 8 months)
    • Conducted call and email audits to ensure adherence to company quality standards. • Identified trends, behavioral gaps, and process issues through quality reviews. • Organized coaching sessions and delivered clear, actionable feedback to support agents. • Facilitated calibration sessions with cross-functional teams to align quality expectations. • Created and maintained weekly/monthly performance reports for stakeholders. • Led onboarding for new hires, developed training materials, and hosted workshops. • Continuously refined training programs to improve agent performance and retention.
  • Tripaneer
    Customer Support Representative
    Tripaneer
    Oct 2016 - Jan 2018 (1 year 4 months)
    • Supported a global travel platform by resolving booking issues, refund disputes, and travel concerns. • Conducted inbound and outbound calls to ensure customer satisfaction and rebooking success. • Recognized for exceeding KPIs in resolution time and customer feedback.
  • Convergys
    Customer Service Associate
    Convergys
    Apr 2015 - Oct 2015 (7 months)
    • Delivered consistent support to U.S.-based telecom and retail clients • Managed both voice and chat channels, handling billing, tech support, and order issues • Demonstrated strong call handling and de-escalation skills under high pressure
  • Accenture
    Utilization Management Associate
    Accenture
    Jan 2013 - Jan 2014 (1 year 1 month)
    • Managed insurance approvals for medical procedures and equipment • Coordinated with healthcare providers to gather and verify documents • Streamlined administrative processes to improve internal operations
Education verified_user 0% verified
  • S
    Bachelor of Science in Nursing
    San Pedro College
    Jun 2003 - Mar 2007 (3 years 10 months)