J

Jeseca Reyes

About

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Calauan, Calabarzon, Philippines
Contact Jeseca regarding: 
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Full-time jobs

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Extenteam
    Tenant Insurance Lapse Prevention Specialist
    Extenteam
    May 2023 - Jan 2026 (2 years 9 months)
    • Managing renters’ insurance inbox. Responding to emails accordingly.
    • Review the daily files for failed records and identify if those records were updated in the insurance dashboard. If not, we will update the information accordingly.
    • Responsible for monitoring, responding to, and closing out service tickets related to insurance. This will also include updating policy information in the insurance dashboard.
    • Perform additional tasks related to proactively finding and resolving insurance data integrity issues.
    • Reviewing, accepting and rejecting documents in New Insurance tab dashboard.
    • Error file daily update.
  • Remote Workmate
    CSR/Team Leader
    Remote Workmate
    Apr 2022 - Mar 2024 (2 years)
    • Responding to guests during and after business hours through phone calls, emails, or SMS
    • Follow scripted workflows for addressing issues and concerns of guests.
    • Triage issues. Escalate to property managers issues that can't be resolved right away and resolve ones with available answers on the database.
    • Data entry and organization (e.g., Copying detailed information about a home/property into the CRM platform
    • Ad hoc admin tasks
  • The Growth Hub
    Executive Assistant
    The Growth Hub
    Nov 2021 - Mar 2022 (5 months)
    • Email management and sending briefs.
    • MS Office Suite
    • General Research
    • Run personal errands on a needed basis.
    • Property research (RPData an CoreLogic)
  • Remote Workmate
    Administrative Assistant
    Remote Workmate
    Jun 2021 - Aug 2023 (2 years 3 months)
    • Create & Maintain (Admin & Signed Documents, Tax Documents, etc.)
    • Send, Sign, & Update records for Genesis SOP & Agent Packets
    • Audit of Sent & Waiting Documents
    • Update Rooster & Metrics Report
    • Airtable General Admin tasks (Blank Records, Link & Update Records)
    • Open, Action, Update, and Close admin inquiries
    • Renaming invoices and uploading them to the respective Agent's Folder
    • Uploading CSA templates to the Agents Folder
    • Checking Agent Inquiries and acting.
    • Checking WIX (Approve and Delete requests)
    • Balancing Payroll vs Invoice Report
  • Remote Workmate
    Outbound Sales Associate/Lead Generation
    Remote Workmate
    Feb 2021 - Mar 2022 (1 year 2 months)
    • Generate new leads through basic research.
    • Outbound calling
    • Educate and inform prospects about Service & Product offerings.
    • Maintain and expand the company’s database of prospects by conducting research to find new leads.
  • Concentrix
    Customer Service Representative
    Concentrix
    Oct 2020 - Feb 2021 (5 months)
    • Booking, modifying, and cancellation of car rental reservations
  • Teletech
    Customer Service Representative II
    Teletech
    Jul 2020 - Sep 2020 (3 months)
    • Taking in inbound and outbound calls
    • Assisting members with healthcare insurance inquiries
  • Teletech
    Complaints Case Manager
    Teletech
    Jan 2018 - Mar 2020 (2 years 3 months)
    • Endpoint of escalation
    • Catering to customers with complex issues regarding their Telecommunications services
    • Credit Risk Analysis
    • Handles more critical financial hardship cases, and more extensive bill dispute resolution including aged debts, and backlisting.
    • Deals with credit card/handsets fraud and identity theft.
    • Assist financial councilors, public trustees, and lawyers.
    • Filing direct complaints through the Australian Telecommunications Industry Ombudsman and Australian Financial Complaints Authority
    • Conducts thorough investigation and provides optimum resolution for customer’s complaint (in Oral and formal written communication) agreeable to all related parties in line with Australia’s
  • Teletech
    Collections Agent
    Teletech
    Oct 2016 - Dec 2017 (1 year 3 months)
    • Taking in inbound and outbound calls
    • Assisting customers with processing payments
    • Determining customer’s eligibility for payment arrangements/post-dated payments
    • Notifying customers of the possible suspension of services due to non-payment
    • Resolving bill disputes and basic troubleshooting
Education verified_user 0% verified
  • University of Batangas
    Bachelor of Science in Commerce, Major in Business Management
    University of Batangas
    Jan 2006 - Jan 2013 (7 years 1 month)