Senior Travel Consultant
American Express International
Jul 2022 - Sep 2024 (2 years 3 months)
Booked flights, accommodations, transportation, tours, and activities, while providing detailed information on local customs, attractions, weather, and events. Advised clients on passports, visas, travel advisories, and insurance, and employed promotional techniques to sell packages and upsell services. Handled complaints and resolved unforeseen issues during trips, maintained client records, processed payments, and managed financial statements. Researched and developed customized day-to-day travel itineraries, and met with clients to assess budgets, preferences, and travel goals.