Customer Service Specialist
WNS
Feb 2019 - Feb 2020 (1 year 1 month)
Responsible for overseeing the end-to-end logistics operations, ensuring timely and efficient movement of goods from suppliers to customers. My key duties included managing inventory, optimizing shipment schedules, and maintaining strong relationships with vendors and third-party providers. utilized inventory management software to track stock levels, prevent stockouts, and reduce excess inventory, contributing to improved operational efficiency. By analyzing logistics data, I identified opportunities for route optimization, resulting in a [X]% reduction in transportation costs. I also played a vital role in enhancing inventory accuracy, improving it from [X]% to [Y]% by implementing a new warehouse management system. Collaborating with cro