Head of Card Network Management & Portfolio Optimization
Georgia, United States
High performing Leader with a demonstrated history of achieving positive results in the Payments and ecommerce industry. Skilled in Operations, Process Creation and Management, Financial Risk Management, Underwriting, Fraud Risk, Pricing Strategy, Chargebacks, Contact Centers, Card Brand Rules, PCI Compliance, Project Management, and Cross-Functional Environments.
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Head of Card Network Management & Optimization
KeyBank
Jan 2024 - Current(2 years 10 months)
In my role at KeyBank, I am focused on executing initiatives that enhance merchant economics and decision strategies within the portfolio. I manage multiple merchant optimization products, including Debit Routing programs, to drive profitability. My efforts contribute to the overall financial health of the organization while ensuring optimal performance across our offerings.
Director, Payments
Actionstep
Oct 2021 - Jan 2024(2 years 4 months)
• Built and scaled a new Payments business unit for a global SaaS legal practice management platform. • Led go-to-market planning in collaboration with Product, Sales, Support, and Marketing teams. • Developed and implemented a comprehensive Payments pricing strategy and revenue model.
Director, Business Operations
SportsEngine
Mar 2020 - Oct 2021(1 year 8 months)
Director of Payment Operations
Volusion
Mar 2013 - Mar 2019(6 years 1 month)
• Headed operations for Volusion Payments, delivering a best-in-class payment solution for merchants. • Led teams in ISO Acquirer/Card Brand relationships, Credit/Underwriting, Risk Management, and Compliance. • Fostered strong relationships with internal stakeholders and third-party partners to enhance operational efficiency.
Manager of Operations & Business Analysis
Certified Payment Processing
Apr 2010 - Mar 2013(3 years)
Sr. Portfolio Analyst - Global Credit Risk Management
Chase Paymentech Solutions LLC
Feb 2006 - Apr 2010(4 years 3 months)
Education
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Political Science and Government
Texas AM University
Bachelor of Business Administration - BBA, Finance