J

Jeremy Ragland

About

Detail

Texas, United States

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Lansweeper
    Senior Technical Support Engineer
    Lansweeper
    Jan 2022 - Jan 2024 (2 years 1 month)
    Work daily with Lansweeper customers supporting the operations of our clients, ensuring that they are utilizing Lansweeper in the most effective way possible, providing solutions and answers that are specifically tailored for each client on a case-by-case basis. • Latest Technology. Stay current as to what our clients are using, so that we can assist in maintain product functionality in their environment. • Communication. Effectively communicate with clients to troubleshoot issues. • Technical Support. Deliver a top customer experience by providing system/application support in all network environments • Automation. Build scripts and tools to automate system and operational processes.
  • I
    System Administrator
    IGT GTECH
    Jan 2012 - Jan 2022 (10 years 1 month)
    Build and install servers, network, storage, core infrastructure, virtual machines, and VDI Clustered environment. Recommend enhancements to IT policies, procedures, and processes to exceed goals for system and application uptime. Create network and system documentation for new and existing infrastructure. • Technical Leadership. Serve as subject matter expert and leader in performing advanced troubleshooting. Lead architectural reviews and risk assessment processes to streamline new technology implementation. • Project Management. Install and deploy software releases to production to maximize efficiency and performance. Perform system backup and recovery including data replication and disaster recovery. • Technical Support. Deliver a to
  • N
    Sr. Computer Operator IV
    NORTHROL GRUMMAN
    Jan 2008 - Jan 2011 (3 years 1 month)
    Selected to monitor client WAN to uncover and mitigate network errors and intrusions. Introduced streamlined processes to ensure consistency during technology backups (SL8500 library). • Network Operations. Partnered with cross-functional teams to ensure 100% network operations for clients. • Leadership & Development. Trained, mentored, and coached new staff and escalated critical issues to management. • Disaster Recovery. Managed special projects including disaster recovery for all backed up networks.
  • C
    Field Technician | Technical Support
    COMPUTER GEEKS
    Jan 2007 - Jan 2008 (1 year 1 month)
    Performed technical troubleshooting and resolved customer technology and service issues, including complex network (LAN and WiFi), PC, server, and notebooks. Configured routers, switchers, hubs, VPN connections, and access points. • Technical Consultant. Provided network design consulting services to multiple companies across Austin.
  • A
    Network Administrator
    AUSTIN BOARD OF REALTORS
    Jan 2006 - Jan 2007 (1 year 1 month)
    Oversaw network design, administration, security, and desktop support. Configured, maintained, and monitored LAN, wireless networks, phone systems (VOIP), and audio/visual equipment across diverse locations. • Technical Support. Provided technical troubleshooting and issue resolution for staff. Maintained Blackberry enterprise server for senior executives.
  • M
    Technical Support Manager/Hardware Engineer
    MICROSOFT & HITACHI GLOBAL STORAGE TECHNOLOGIES
    Jan 2003 - Jan 2006 (3 years 1 month)
    Selected to manage a variety of technical projects, problem solving, and troubleshooting for major enterprise clients. • Microsoft Corporation. Contracted as Microsoft's technical support manager for the X-Box gaming system and Saberex. • Hitachi Global Storage Technologies. Served as failure analysis technician handling testing and failure analysis for SATA, PATA, fiber channel, and mobile and SCSI hard drives. • Technology Solutions. Served as liaison between Hitachi, Dell, and Saberex owning testing, weekly reporting, and presenting actionable insights and solutions to senior leaders. Assembled, configured, and maintained two servers. Partnered with Hitachi and Dell engineers to resolve field failures.
  • T
    System Administrator
    TALENT TREE STAFFING
    Jan 2001 - Jan 2003 (2 years 1 month)
    • Hired as a contractor on several critical projects with leading enterprises, including Holt, Rinehart & Winston, Hoovers Online, Central Texas Insurance Groups, ACS, ERS, and United State Government Bankruptcy Court.