jenyfer laverde

A highly organized and customer-focused professional with experience in customer service, customer support, sales, administrative support, collections, and claims handling. Strong verbal and written communication, problem-solving, negotiation, empathy, and ability to manage multiple priorities. Experience supporting clients through calls and chats, resolving issues, assisting with loan applications, negotiating payment solutions, and promoting financial products. Proficient in Microsoft Office, Excel, CRM and customer support tools, SQL databases, and Power BI data visualization.