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Jenny Mae Lamadrid Tabla

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Executive Assistant
Province of Pampanga, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Teletech
    Customer Service Representative
    Teletech
    Jan 2022 - Sep 2022 (9 months)
    PRICELINE ACCOUNT
    •My duties and responsibilities as a CSR include managing incoming calls and customer service inquiries, modifying, escalating complaints across several communication channels, and identifying and assessing customer needs to achieve satisfaction. I provide high-quality customer service by helping customers resolve any emerging problems that our customers might face with accuracy and efficiency to retain customers and increase the chance of future purchases.
  • WNS Global Services
    Team Leader/Supervisor
    WNS Global Services
    Oct 2018 - Jan 2021 (2 years 4 months)
    EXPEDIA ACCOUNT
    •I oversee a team of Customer Service Representatives and motivate them to do their job efficiently. I provide daily objectives and develop reward systems for productivity that motivate the agents and communicate any issue with upper management to reach business goals effectively. My duties include Coaching, Escalation Resolution, and Training, monitoring the productivity of the team, and working with the Operations Manager and other Shift Leaders to implement tactics to improve performance, boost team morale, and improve efficiency.
  • WNS Global Services
    Customer Service Representative
    WNS Global Services
    Apr 2018 - Oct 2018 (7 months)
    EXPEDIA ACCOUNT
    •My responsibilities as a CSR include managing incoming calls and customer service inquiries, modifying, escalating complaints across several communication channels, and identifying and assessing customer needs to achieve satisfaction. I provide high-quality customer service by helping customers resolve any emerging problems that our customers might face with accuracy and efficiency to retain customers and increase the chance of future purchases.
  • WNS Global Services
    Sales Representative
    WNS Global Services
    Apr 2016 - Oct 2016 (7 months)
    ORBITZ ACCOUNT
    •I am a professional Sales Representative who plans customers' vacation packages. I help customers find their desired vacation. My duties include matching customers to select locations and vacation hubs they'll enjoy and listing activities that my customers can do while on a vacation.
  • The Results Companies
    Customer Service Representative
    The Results Companies
    Oct 2015 - Mar 2016 (6 months)
    TARGET ACCOUNT
    •My role as an E-Commerce Customer Service Representative is to respond to customers' inquiries regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggest various available product options. Being an E Commerce CSR also documents customer problems and ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
  • R
    Quality Assurance Analyst/Quality Control
    Rotopack Manufacturing Corporation
    Aug 2013 - Feb 2015 (1 year 7 months)
    My duty as a Quality Assurance Analyst/Control is responsible to ensure that products and services meet the established standards set by the company. Duties include maintaining strong overall quality control of products made by the company and adhering to reliability, performance, and customer expectation.
Education verified_user 0% verified
  • Polytechnic University of the Philippines
    Bachelor of Science
    Polytechnic University of the Philippines
    Jan 2007 - Jan 2012 (5 years 1 month)