J

Jenny Bontalidad

About

Detail

Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • New Incentives
    CONSOLE AGENT
    New Incentives
    Jan 2023 - Jan 2024 (1 year 1 month)
    Medical related accounts (Tracking disbursements/ Vaccination of Infants). Inputting and updating data in the system. Generating reports from data and presenting key findings. Conducting research to support decision -making. Managing Invoices, expense reports and receipts using accounting software. Prepare customer spreadsheets and keep online records. Approving and monitoring the expense. Account or Expense Reviewer. Financial Record keeping. System Monitoring & Management. Microsoft Office (Word, Excel, PowerPoint) or Google Workspace. Familiarity with specialized software like CRM systems or project management tools.
  • Teleperformance Bacolod
    CUSTOMER SERVICE REPRESENTATIVE
    Teleperformance Bacolod
    Jan 2019 - Jan 2023 (4 years 1 month)
    Take customer calls and provide accurate, satisfactory answers to their queries, and concerns. Answering telephonic and email inquiries in a timely manner. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Ensure timely and successful delivery of solutions according to partner needs and objectives. Chat support. Handling customers queries on E-mails. Perform basic troubleshooting. Organizing Google Sheet. Filing information on Google Sheet and Google Forms. Outbound and Inbound Call. Healthcare Account.
Education verified_user 0% verified
  • V
    BACHELOR OF SCIENCE
    VMA GLOBAL COLLEGE
    Jan 2013 - Jan 2017 (4 years 1 month)
  • N
    SECONDARY SCHOOL
    NEGROS OCCIDENTAL HIGHSCHOOL
    Jan 2009 - Jan 2013 (4 years 1 month)