J
Jenny Agcon
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Detail
Cold Caller | Customer Service Representative | Appointment Setter
Baguio, Cordillera Administrative Region, Philippines
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Full-time jobs
Résumé
Jobs
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Cold Caller/Appointment SetterHYPR ServiceMay 2023 - Oct 2024 (1 year 6 months)• Conducted high-volume outbound calls for real estate campaigns to generate leads and identify potential clients. • Qualified prospects based on business requirements and customer needs. • Scheduled appointments and coordinated follow-ups to increase sales opportunities. • Maintained accurate call records and updated customer information. • Built rapport with prospects while handling objections professionally.- SCustomer Support Representative – DispatchSitel Philippines Corporation (LG)May 2018 - May 2019 (1 year 1 month)• Assisted customers with appliance-related concerns and provided troubleshooting support. • Scheduled technician visits and coordinated service requests between customers and field teams. • Managed customer inquiries while ensuring timely and accurate resolutions. • Maintained customer satisfaction through effective communication and problem-solving.
- SCustomer Support Representative – Back Office SupportSitel Philippines Corporation (Pitney Bowes)Apr 2017 - May 2018 (1 year 2 months)• Provided customer support by addressing account concerns, inquiries, and service-related issues. • Handled administrative tasks including data entry and record maintenance. • Updated customer information and ensured accuracy of documentation. • Supported team operations to maintain efficient workflow.
Education
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- Bachelor of Science in Business Administration, Major in Office AdministrationUniversity Of The CordillerasJan 2011
- AHigh School Graduate DiplomaAlipang National High SchoolJan 2010