Jenn Nguyen

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Head of Talent Acquisition

SaaS AI Contact center and lead generation platform

Jan 2019 - Jan 2020 (1 year 1 month)

• Hired 26 new full-time key talent in 2019 to more than double the size of the SaaS company, and was on track to triple staff numbers by end of 2020, prior to Covid-19 furloughs • Developed customized sourcing strategies for hard-to-find talent, including outreach on unconventional channels like Reddit and Instagram • Built structure plans, interview processes, and scoring rubrics for all departments at every level • Led employer brand efforts, including developing the company's Built In LA profile, which featured founder showcases and diversity content for the platform, as well as landing a spot on LA's Best Places to Work list • Expanded the HR, Engineering, Customer Success, Sales, Marketing, Operations, Technical Support, and Prod

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Internal Corporate Recruiter

Jan 2018 - Jan 2019 (1 year 1 month)

• Managed recruitment process for all openings across all departments and hired six headcount across engineering, marketing, customer success, and business development within first 3 months • Collaborated with hiring managers to determine qualification criteria and develop interview processes • Reduced dependencies on recruiting agencies from 12 to 2 and managed agency relationships, resulting in fewer, higher quality submissions and more successful hires • Wrote job descriptions for various positions and oversaw placement of ads on job boards and social networks ◦ Designed and implemented employee referral programs, leading to 5 hires across departments in one year • Sourced candidates, screened resumes, and applications, sales of c

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Independent Contractor

Jenn Nguyen and Friends

Jan 2016 - Current (10 years 10 months)

Advised decision makers and acted as a dedicated internal people operations, talent acquisition and recruiting resource and drove executive-level and technical recruiting for B2B, SaaS, IT, cybersecurity, and Executive Recruiting firms. Leveraged professional networking platforms and outbound strategies to recruit "best fit" candidates. Managed inbound job applications through modern HR platforms and applicant tracking systems. Analyzed established hiring processes and job descriptions to revise and define hiring criteria, including interview panels, scorecards and interview questions, based on unique client goals. Conduct ROI analysis of different advertising media including cost per hire, cost per qualified candidate, volume comparisons,

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Senior Executive Recruiter

Legal Technology Staffing (LTS)

Jan 2016 - Jan 2018 (2 years 1 month)

• Recruited highly qualified candidates for clients across multiple regions in the legal and hi-tech/IT sectors • Hired and led team of three direct reports; Created and communicated scoring rubrics for interview stages • Managed 10+ client accounts at any time, consulted on-site with clients extensively to determine long-term hiring needs and devise appropriate strategies to support clients' business development • Proactively prospected, sourced, qualified, and grew diverse applicant pool; set up effective internal referral program; maintained ongoing relationships with industry contacts to attract referrals and sales leads • Coached prospective candidates through the lifecycle of the hiring process; negotiated compensation packages;

Executive Recruiter

CyberCoders

Jan 2014 - Jan 2016 (2 years 1 month)

• Recruited Technical Leadership, built Engineering teams, hired Ruby on Rails Engineers, Lisp Engineers, and other highly sought-after technology backgrounds • Successfully filled 3 full-time requisitions within one week and reached over $150K in billing in first quarter ◦ Initiated ongoing relationships with industry contacts to attract referrals and sales leads • Coached prospective candidates through the lifecycle of the hiring process; negotiated compensation packages; facilitated onboarding for hired candidates

Staffing Consultant

AppleOne Employment Services

Jan 2013 - Jan 2014 (1 year 1 month)

• Set a new company-wide record by signing a new client and then facilitating a placement that generated a $15,000 fee, two months into starting with the company • Interviewed job applicants; reviewed and sourced applications/resumes; evaluated applicant skills • Proactively prospected, qualified, grew and maintained a diverse applicant pool to achieve goals • Managed contract employees while on assignment, including assessments and investigations for contractor issues, and administered performance counseling, coaching, and disciplinary measures when necessary • Completed necessary pre-employment processes including reference checks and background/drug tests.

Assistant Director of Admission

The Art Institute of California

Jan 2010 - Jan 2013 (3 years 1 month)

• Exceeded quota with weekly average of 3-4 applications • Handled inquiries, conducted interviews, and participated in recruitment activities such as open houses, regional presentations, training sessions, orientation programs and career days

Contract nutraceuticals

Robinson Pharma, Inc.

• Partnered with CEO, CFO and COO • Hired 4 team members in 3 months, including director and manager-level roles • Implemented ADP Payroll and Timekeeping to reduce accounting workload and save $10K per month • Led the Talent Acquisition department in sales, recruiting, retention, culture, and diversity initiatives

Admissions Representative

Westwood College

• Recruited and interviewed prospective students; Guided students through enrollment process • Conducted 100+ calls daily and cultivated referrals to maintain an average of two quality applicants per week • Received the Campus Admissions Outstanding Leadership Award for June 2013

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Jenn Nguyen

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