I help busy executives, founders, and growing businesses reclaim their time and scale operations by taking over high-level administrative management and executive support. With over 5 years of remote operations experience—including supporting corporate workflows at BARK and managing versatile client projects at Chabad Concierge—I specialize in turning backend chaos into streamlined efficiency. I don’t just manage tasks; I anticipate needs, optimize daily workflows, and serve as a reliable partner in business growth.
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Live Chat Support (Non-Voice)
Starlink Inc (Okebet Gaming)
Jun 2024 - Dec 2025(1 year 7 months)
• Live Chat Support • Players Inquiry about deposit, withdrawal, app basic TS • Leveraged team leadership experience to guide and mentor colleagues, sharing best practices to enhance overall support standards and foster a culture of professional development within the customer service department.
General Virtual Assistant (Non-Voice)
Chabad Concierge
Feb 2023 - May 2026(3 years 4 months)
• Data Base Management, Data Clean-up, Transaction Report • Sending Weekly Newsletter and Email • Flyer, Business Card, and Logo Editing using Canva
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Happy Ambassador (Non-Voice)
Bark Phil
Jan 2021 - Apr 2026(5 years 4 months)
• Customer Service Support, Chat Support • Order Tracking, Order Processing • Email Management
• Customer Service Support, Chat Support • Appointment Setting • Spearheaded team leadership responsibilities by coordinating daily outreach efforts and mentoring colleagues on best practices for managing high-value leads. • Drove team motivation and performance in chat support operations, which directly resulted in an increase in customer visits and a significant boost in luxury vehicle acquisitions.