Jennifer Underwood

Jennifer Underwood

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Idaho, United States

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Résumé

Jobs verified_user 0% verified
  • Advantage Solutions
    Retail Data Collector
    Advantage Solutions
    Nov 2024 - Current (2 years)
    Assisted Al server with collecting pictures of shelves from local grocery store. The end goal was to compare what was on the shelves to the plan-o-gram that had been built. Additionally, I also helped verify it certain items were in or out of stock.
  • Enphase Energy
    Customer support
    Enphase Energy
    Oct 2022 - Mar 2025 (2 years 6 months)
    Help both homeowners and installers with solar energy systems by actively brainstorming solutions to ever-changing problems. Discern if return merchandise authorizations were necessary for different equipment. Quickly promoted within 6 months of starting with the company to Tier 2 support, demonstrating strong problem-solving skills and customer service excellence. Extensive use of Salesforce on an everyday basis to track customer interactions and support requests. Actively work with team members to think creatively on workable solutions that enhance customer satisfaction. Additionally, engaged in data verification processes to ensure accurate information was provided to customers, reinforcing the importance of delivering high-quality suppo
  • E
    Energy Customer Support Technician, Tier 1 and 2
    Enphase
    Oct 2022 - Mar 2025 (2 years 6 months)
    As an Energy Customer Support Technician, Tier 1 and 2, I provided assistance to both homeowners and installers with solar energy systems, actively brainstorming solutions to the ever-changing challenges in the field. I discerned when return merchandise authorizations were necessary for various equipment, ensuring a smooth process for customers. My performance led to a promotion to Tier 2 support within just six months of joining the company. I utilized Salesforce extensively on a daily basis to manage customer interactions and support requests. Additionally, I collaborated with team members to think creatively and develop workable solutions that extended beyond standard parameters. I also maintained and updated customer data for both resid
  • A
    Customer Satisfaction Supervisor
    Agistix
    Feb 2021 - Oct 2022 (1 year 9 months)
    Aid customers with both technical and administrative issues in their accounts. Provide customer service via phone, Zen Desk, and email. Processed accounts for label certification with FedEx. Maintain demonstration accounts so the CEO can present the account to potential clients. Main point of contact for two pharmaceutical companies.
  • Q
    Quality Logic Test Technician
    Sep 2020 - Jan 2021 (5 months)
    As a Quality Logic Test Technician, I ran tests on websites for accessibility issues, meticulously documenting defects and submitting them to leads for customer resolution. Additionally, I utilized Microsoft 365 software extensively on a day-to-day basis, enhancing productivity and collaboration within the testing process. I also verified data management by ensuring that the data input was accurately received from different applications being tested, which contributed to the overall quality assurance efforts and streamlined the testing workflow.
  • U
    Enumerator
    US Census
    Jul 2020 - Sep 2020 (3 months)
    Traveling from house to house gathering statistical information from respondents. Verify with respondents that accuracy of the information recorded. Travel to Idaho panhandle for 2 weeks to enumerate respondents up there. Also traveled to Wyoming for enumerating there.
  • A
    Customer Relationship Manager
    Agility logistics
    Nov 2013 - Aug 2018 (4 years 10 months)
    I worked on site with my customer, so I could address their concerns in an immediate fashion if need be. Additionally, I managed shipments that came from all regions of the world to different regions of the world, making sure that they were delivered on time. Proactively worked with my team to ensure that we provided the best performance possible to our customer. Conducted monthly performance reviews with customers to go over strengths and weaknesses experienced during the previous month's shipments. Interacted with a global team to ensure that their problems are resolved. Maintained a monthly rate sheet, with ad-hoc lanes being added monthly. Researched options for better routing with the global team to ensure on-time performance goals are
  • AIT Worldwide Logistics
    International Logistics Coordinator
    AIT Worldwide Logistics
    May 2013 - Nov 2013 (7 months)
    Prepared compliant commercial invoices for international shipments that are shipped all over the world, ensuring timely customs clearance. Provided quotes for international shipments of various sizes and weights, addressing critical time-sensitive inquiries to guarantee on-time delivery to final destinations. Collaborated with international carriers to ensure prompt service and delivery of goods to end users. Confirmed incoterms for shipments and verified the importer of record for each shipment. Additionally, utilized Microsoft 365 to efficiently manage international paperwork on a daily basis, streamlining processes and enhancing overall operational efficiency.
  • AIT Worldwide Logistics
    Warehouse Manager
    AIT Worldwide Logistics
    Oct 2012 - May 2013 (8 months)
    Manage inventory, both incoming and outgoing through the AS400 system. Keep customers aware of what they have in the warehouse on a regular basis. Keep clear communications on when deliveries have departed and when they should be expected, as well as what orders are on their way to the destination. Organize expeditious pulling of customer's orders in accordance with their instructions. I billed out trucks and orders in accordance with AlT policies in a timely fashion to ensure prompt payment from customers.
  • G
    Customer Experience Expert Stream
    Global Services
    Jan 2012 - Aug 2012 (8 months)
    As a Customer Experience Expert Stream, I handled a high inflow of calls from customers needing assistance with their Android phones, providing each caller with a high level of attention to effectively troubleshoot their issues and restore their devices to working order. When all troubleshooting steps were exhausted, I proceeded with exchanging the phone through the manufacturer's warranty. Additionally, I utilized Microsoft 365 applications to manage customer expectations regarding warranty services, ensuring clear communication and enhancing the overall customer experience.
  • COMCAST CABLE
    Customer Account Executive
    COMCAST CABLE
    Feb 2010 - Jun 2011 (1 year 5 months)
    A high level of detail and attention was given to each phone call received from customers about the services that they paid for. High inflow of phone calls regarding new services that could be added on through automated systems on the computers. Managed phone calls regarding questions about their bills as well as processed appropriate and accurate credit when necessary. Critical thinking was used to solve many highly difficult problems using my judgment to solve the issue. Accustomed to working in high pressure, high demand environments. Achieved high marks on surveys regarding customer service that were given; often a 100% score was received.
  • G
    Customer Service
    Grasmick Produce
    Feb 2009 - Dec 2009 (11 months)
    Assisted with a high inflow of phone calls from local restaurants and grocery stores regarding produce orders that were to be delivered either that day or soon. A high level of attention to detail had to be given to each order because quantity and size were of the utmost importance. Speed was also a critical factor as many of these orders had to go out as soon as they were received in the mornings. High pressure put on selling as much as we possibly could in a high demand market. /
Education verified_user 0% verified
  • University of Phoenix
    Bachelors of Accounting public Remote experience
    University of Phoenix
    Aug 2009 - Apr 2014 (4 years 9 months)