Jennifer Ukaegbu

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CUSTOMER SERVICE REPRESENTATIVE /OFFICE ASSISTANT

Business Computers and Information Systems Limited

May 2018 - Dec 2021 (3 years 8 months)

Respond to inquiries from clients and members of staff via mails, emails and fax, to solve customer complaints •Process orders and follow up after order to ensure prompt delivery •Reconcile dispatch notes to the inventory and sales •Perform office administrative functions which include responding to e-mails and answering telephones, •Provide support to HR on staff record keeping, payrolls preparation and cheque sorting •Analyze customer feedback as part of performance indicator •Coordinate marketing communications including monthly product and service newsletter

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CUSTOMER SERVICE REPRESENTATIVE

Pearly Dew Ltd.

Jan 2017 - May 2018 (1 year 5 months)

Processed customer orders and followed up after order delivering. •Co-ordinated client engagement through active listening and responding to customers feedbacks •Tracked customer orders and ensured that orders get to the customers at appropriate time. •Co-ordinated logistics and transportation of goods from factory to customer premises. •Produced monthly reports to management to identify team performance and trending KPI. •Analyzed sale data to reconcile inventory, sales and revenue

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SALES PROMOTER/CONSULTANT

Gionee Communication Equipment Co. Ltd

Jun 2014 - Dec 2016 (2 years 7 months)

Conducted sales, events and promotion as well as reaching out to customers •Participated in new product advertisement to customer and branding campaign •Attracted potential customers through designing product promotional materials such as flyers and leaflets.

A

ECONOMICS TEACHER

Aldergrove Community Secondary School

Mar 2013 - Feb 2014 (1 year)

Developed interesting course plans to meet academic and intellectual needs of students. •Mentored and supported by providing career advice and discussion seminars for 15 Students •Co-ordinated midsession assessment and harmonized grading schemes for Senior students •Performed student background reviews to develop tailored lessons based on student needs.

A

ECONOMICS TEACHER

Aldergrove Community Secondary School

Mar 2013 - Feb 2014 (1 year)

Developed interesting course plans to meet academic and intellectual needs of students. •Mentored and supported by providing career advice and discussion seminars for 15 Students •Co-ordinated midsession assessment and harmonized grading schemes for Senior students •Performed student background reviews to develop tailored lessons based on student needs.

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SALES ANALYST

Frieslandcompina Wamco Nigeria Plc

Jan 2003 - Dec 2005 (3 years)

Handled Customer order receipt and processing. Also responded to customer feedback and complaints •Prepared weekly sales reports and presentation for the sales department to track product sales •Created new processes and systems that enhanced 58% in increasing customer service satisfaction.

S

MARKETING ASSISTANT

Soulmate Industries Nigeria Limited

Jan 2000 - Dec 2001 (2 years)

Developed Promotional material resulting in 67% in product marketing •Sales data analysis and presentation; Also conducted Customer survey and feedback analysis. •Conducted pricing and market intelligence gathering for products •Participated in product branding and advertising camping

Jennifer Ukaegbu

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Jennifer Ukaegbu