Jennifer Ogbole

Customer Support Operator

Quadcode

Jan 2024 - Dec 2024 (1 year)

Provided top-tier customer support to VIP and general clients across AME and Asia, resolving billing, verification, and trading issues via the SaaS admin panel and CRM. Utilized SaaS tools to manage and respond to client inquiries, ensuring seamless communication and efficient issue resolution. Achieved a 32% improvement in client satisfaction rates, reflecting a commitment to delivering personalized and exceptional service. Maintained an industry-leading response time of under 1 minute, swiftly resolving client concerns. Handled chats and ticketing systems with a quality score of 1.8/2.0, consistently meeting and exceeding key performance indicators. Collaborated with remote colleagues through Slack, contributing to a cohesive and efficien

O

Customer Support Agent

Outsource Global Limited

Mar 2023 - Dec 2023 (10 months)

Provided expert support for clients trading domestic stocks and shares, resolving inquiries related to billing, verification, and trading processes. Successfully handled inbound calls, actively listened to customer inquiries and provided guidance on financial products and services to achieve weekly targets. Proactively engaged in outbound sales, presenting Fintech offerings, highlighting their benefits, and building strong client relationships. Utilized Tawkto for chat support and ticketing, ensuring efficient resolution of customer concerns and maintaining a seamless support experience. Leveraged automatic dialers (VC Dialer, Convoso) and manual dialers (3CX Dialer) to effectively manage call workflows. Maintained detailed call logs and up

T

Customer Success Analyst

Tura Technologies

Apr 2022 - Feb 2023 (11 months)

Foster long-term relationships with customers through regular communication and check-ins Maintained detailed records of customer interactions and feedback, enabling the company to refine its products and services based on customer input. Provided top-notch customer service by addressing inquiries, resolving complaints, and processing orders in a fast-paced food start-up. Conducted outbound cold calls to generate leads and schedule appointments for the sales team. Conducted outbound telesales to identify, qualify, and engage potential B2B clients. Managed and maintained detailed records of client interactions, ensuring accurate and timely follow-up

N

Administrative Assistant

Nasarawa State University

Jan 2021 - Feb 2022 (1 year 2 months)

Proper sorting, categorizing and arrangement of student files. Handling and issuing statement of results and certificate to students. Assist in the coordination of day-to-day activities of the department. Coordinated the distribution and collection of school certificates, maintaining strict security and confidentiality measures. Responded to student inquiries regarding statement of results , policies, and procedures, providing clear and helpful information

N

Junior Associate ( Intern)

Nkoyo

Sep 2018 - Mar 2020 (1 year 7 months)

Assisted in food preparation, including cutting, chopping, and measuring ingredients to ensure the efficient flow of kitchen operations. Stored and organized food supplies, ingredients, and kitchen inventory, ensuring freshness and proper labeling. Collaborated with the kitchen team to complete tasks, manage rush hours, and maintain an efficient workflow. Adhered to safety, hygiene, and sanitation standards in the kitchen, maintaining a clean and safe work environment. Managed inventory levels and communicated with the chef or kitchen manager to restock supplies and ingredients.

About

Detail

Timeline

Résumé

Jennifer Ogbole

About

Detail

Behavioral traits