Jennifer Martínez Short Term Rental Management | Hospitality | English- Spanish

ACCOUNT ASSOCIATACCOUNT ASSOCIATE

RemoFirst

Apr 2023 - Aug 2023 (5 months)

Augment our client portfolio through active outreach. Elevate the customer experience both internally and externally. Ensure streamlined project management and seamless communication across all stakeholders. Facilitate the migration of data to an internal software system. Obtain quotes from third-party vendors and furnish pricing details to our clients.

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CUSTOMER SERVICE MANAGER

Golden State living

Jan 2023 - Apr 2023 (4 months)

Coordinate the weekly payment process for the team by meticulously tracking and recording each service they provide, ensuring accurate documentation for the accountant to process payments using an Excel format. Oversee the scheduling and management of staging and destaging bookings with customers and the team. Arrange and facilitate property viewings in collaboration with stagers, realtors, and brokers. Lead weekly team meetings to deliver feedback, review performance, and approve upcoming calendars. Prepare and present customized quotes and pricing for customers. Manage social media channels and supervise the cold-calling team to boost lead generation. Provide professional Spanish-to-English translation services to support seamless communi

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GUEST SERVICES MANAGER (FREELANCE)

Diaquino Destinations

Jan 2022 - Current (4 years 6 months)

Manage communication with guests across various channels for properties located in different countries as México, the United States and different property owners. Hostaway Experience, Develop quotes and contracts and process payments. Handle troubleshooting calls from guests to resolve any issues. Coordinate with the cleaning staff and assign tasks to them. Report maintenance issues and follow up with contractors. Escalate resolution cases through booking platforms and follow up with case managers. Update the property-management database. Conduct social media marketing efforts. Respond to social media messages, generate leads, and convert them into customers.

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BILINGUAL CUSTOMER SERVICE REPRESENTATIVE/ DISPATCHER

SDA Global Inc

Jul 2019 - Jan 2023 (3 years 7 months)

-Record Client's orders on in-company CRM software • Calculate charges and fees while overseeing billing and payments • Procure up-to-date Clients'accounts information -Handle, record, and monitor the status of Clients' complaints • Execute logistics plans • Review freight rates • Maintain quality throughout the logistics process

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FOUNDING DIRECTOR

Chinandega Emprende

Feb 2019 - Jan 2023 (4 years)

• Created the first entrepreneurial network/ platform in host city • Developed advertising campaigns with a strong focus on storytelling and resilience stories • Promoted local consumption and circular economy

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VOLUNTEERS' COORDINATOR

Fundacion Xochiquetzal

AMBASSADOR

One Young World

Jennifer Martínez

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