J

Jennifer D Dixon

About

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IT Support Professional | Aspiring Cybersecurity Analyst
West Virginia, United States

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Résumé

Jobs verified_user 0% verified
  • Coforge
    IT Support Specialist
    Coforge
    Jan 2024 - Current (2 years 10 months)
  • Coursera
    Student
    Coursera
    Oct 2023 - Current (3 years 1 month)
    Cybersecurity
  • Selfemployed
    Remote Customer Support
    Selfemployed
    Aug 2016 - Aug 2023 (7 years 1 month)
    -Cable support technician troubleshooting cable hardware/software while utilizing KB articles and CRM -Resolve customer inquiries within 10 minutes and log call summaries within ticketing systems
  • M
    Remote Medical Coder
    MedPartners
    Oct 2015 - Jul 2016 (10 months)
    -Interpreted diagnosis/procedure codes and assigned patient demographic data using Nuance & Sovera Encoder(s) for accurate and appropriate reimbursement -Coded inpatient charts with the latest coding guidelines to ensure accurate billing of services -HIPAA compliant according to predefined regulations
  • Teleperformance
    Corporate Travel Agent
    Teleperformance
    Jan 2015 - Jul 2015 (7 months)
    -Collected payment for transportation and accomodations from customer through billing system -Consulted with customer to determine best itinerary to include destination to/from, mode of transportation, travel dates, and financial considerations
  • Amazon
    Customer Servicer Agent
    Amazon
    Oct 2011 - Oct 2014 (3 years 1 month)
    -Documented customer calls in ticketing system, exceeded average handle times standards -Identified problems in products, shipping, service, billing procedures and recommended solutions
Education verified_user 0% verified
  • NexGenT
    Associate's degree, ENGINEERING
    NexGenT
    Jan 2022 - Dec 2023 (2 years)
    FSNA | 2022-2025 Security + | In process 480hrs (Part-time)/560 hours (Full-time) of training, education, simulations, hands on experience and project management that includes a skills qualification check and required passing of written examinations
  • Everett Community College
    Medical Coding Certificate, Medical Insurance Coding Specialist/Coder
    Everett Community College
Projects (professional or personal) verified_user 0% verified
  • Merit America
    Merit America
    Merit America
    Oct 2022 - Jan 2023 (4 months)
    Intensive 13 week project using Microsoft 365