J
Jennifer Ayuba
About
Detail
Lagos, Nigeria
Contact Jennifer regarding:
work
Full-time jobs
Starting at
USD10/hour
Flexible work
Starting at
USD6/hour
Résumé
Jobs
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- SCold Caller and Support RepSplat GamesJan 2026 - Current (5 months)• Introduced the newest card game to business owners over the dialer • Maintained conversations and scheduled a follow-up email and meeting with the Co-founder • Documented conversations and shared feedback on how business owners want to be contacted • Managed multiple requests, prioritized tasks, and delivered timely results. • Participated in meetings to assess and implement feedback loops contributing to product development.
- ASenior Customer Success AnalystAella MFBOct 2022 - Jun 2025 (2 years 9 months)• Timely response to live chats and emails • Involved in product testing and quality assurance efforts to ensure products meet required standards, aligning with operational readiness goals. • I provide support for critical complaints and mentorship responsibilities within the team. • Regularly provide Product updates and troubleshooting of issues raised • Reactivation of accounts after KYC and due diligence in compliance with the CBN policies and regulations.
- PCustomer Experience ExpertPolaris bank LimitedFeb 2019 - Mar 2022 (3 years 2 months)• Inbound and Outbound of 150 connected calls daily • Escalation and follow-up on fraud-related disputes on various channels • Escalating, resolving, and ensuring closure of 90% of customers' complaints • Resolution of Pre-arbitration disputes with the use of Arbiter, Postilion, FIMI. • Upsell and cross-sell the bank's product to customers' needs
Education
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Google Project Management ProfessionalCourseraJan 20252025- Business Writing Skills & Email EtiquetteUdemyJan 20242024
- OB.Sc. Local Government StudiesObafemi Awolowo University Ile-Ife, Osun State, NigeriaMar 2013 - Aug 2017 (4 years 6 months)