Results-driven Customer Success and Business Operations Professional with over 6 years of experience managing
client relationships. I am proficient in managing customers/clients, cross-team communication, and providing
excellent customer service. I enjoy finding creative solutions across products, customer service, and business
development initiatives.
Contact Jennifer regarding:
work
Full-time jobs
Starting at
USD10/hour
Flexible work
Starting at
USD6/hour
Timeline
work
Job
school
Education
Résumé
Jobs
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Cold Caller and Support Rep
Splat Games
Jan 2026 - Current(5 months)
• Introduced the newest card game to business owners over the dialer
• Maintained conversations and scheduled a follow-up email and meeting with the Co-founder
• Documented conversations and shared feedback on how business owners want to be contacted
• Managed multiple requests, prioritized tasks, and delivered timely results.
• Participated in meetings to assess and implement feedback loops contributing to product development.
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Senior Customer Success Analyst
Aella MFB
Oct 2022 - Jun 2025(2 years 9 months)
• Timely response to live chats and emails
• Involved in product testing and quality assurance efforts to ensure products meet required standards,
aligning with operational readiness goals.
• I provide support for critical complaints and mentorship responsibilities within the team.
• Regularly provide Product updates and troubleshooting of issues raised
• Reactivation of accounts after KYC and due diligence in compliance with the CBN policies and regulations.
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Customer Experience Expert
Polaris bank Limited
Feb 2019 - Mar 2022(3 years 2 months)
• Inbound and Outbound of 150 connected calls daily
• Escalation and follow-up on fraud-related disputes on various channels
• Escalating, resolving, and ensuring closure of 90% of customers' complaints
• Resolution of Pre-arbitration disputes with the use of Arbiter, Postilion, FIMI.
• Upsell and cross-sell the bank's product to customers' needs
Education
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Google Project Management Professional
Coursera
Jan 2025
2025
Business Writing Skills & Email Etiquette
Udemy
Jan 2024
2024
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B.Sc. Local Government Studies
Obafemi Awolowo University Ile-Ife, Osun State, Nigeria