Jenna Reddell
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Quality Coach
Kentucky, United States
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Full-time jobs
Starting at
USD25/hour
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Résumé
Jobs
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Quality CoachGlobal PaymentsNov 2017 - Current (7 years 10 months)- CBilling & Collections SpecialistClosetbox, Inc.May 2016 - Sep 2017 (1 year 5 months)
- Web Support TechnicianWest Unified Communications ServicesMar 2015 - Dec 2015 (10 months)
- Quality Assurance AnalystXeroxDec 2011 - Sep 2014 (2 years 10 months)Monitored, researched and scored agent call recordings to ensure proper compliance. Generated monthly reports to identify call trends. Trained new employees on Quality Assurance practices. Collaborated with leadership to update compliance documents and implement training programs.
Education
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- Bachelor of Arts in PsychologyMichigan State UniversityAug 2003 - Dec 2007 (4 years 5 months)
Awards
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- Commitment and Accountability AwardGlobal PaymentsSep 2021