Professional with 20+ years experience in customer service, with a dedication to organization and accuracy. A proven track record of accomplishments in various settings, with the drive and capacity to successfully take on multiple tasks at once and thrive in demanding times.
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Administrative Assistant
Transport Canada - Office of Boating Safety
Jul 2022 - May 2023(11 months)
• Co-ordinated Boat Show booths on behalf of the office, for 10 different Boating Shows across the province. Confirmed team members had all necessary tools to successfully educate the public about Boating Safety.
Store Manager
Skechers
Dec 2015 - Jul 2019(3 years 8 months)
• Trained and coached team members to provide the customer with excellent service in a professional manner. • Promoted a culture of inclusivity and respect.
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Store Manager/Resale Buyer
Turnabout Luxury Resale-
Jun 2014 - Dec 2015(1 year 7 months)
• Booked and managed appointments for new and existing clients.
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Operations Manager
Club Monaco-
Apr 2013 - May 2014(1 year 2 months)
• Oversaw for all operational duties including scheduling and payroll budgeting, ordering supplies, implementing and maintaining filing systems, and the train ing of other team members on all operational systems. • Responsible for monitoring paperwork, ensuring that all paperwork and monthly audits were completed correctly and promptly.
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District Manager
Calvin Klein Underwear-
Aug 2010 - Feb 2012(1 year 7 months)
• Encouraged managers to drive sales by sharing KPI statistics and reports in order to educate them on their productivity versus corporate productivity on a daily, weekly and monthly basis. Acted as a liaison between stores and head office.
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Store Manager
La Senza
Dec 2000 - Aug 2010(9 years 9 months)
• Communicated sales opportunities and customer feedback to a supervisor on a daily and weekly basis, offering up solutions for improvements. Partnered with supervisor to create an action plan to implement an improvement plan and ex ecuted plan in a timely manner. • Relocated numerous times in order to rehabilitate locations that were underper forming, finding solutions to the store's specific issues.