Social Work Intern
Municipal Social Welfare and Development Office (MSWDO)
Jan 2025 - May 2025 (5 months)
Provided administrative support by organizing casefiles, encoding client information, and updating beneficiary lists using Excel and Google Sheets. Drafted and edited social case study reports, referrals, and letters, improving written communication and document handling skills. Participated in client interviews and intake assessments alongside senior social workers, practicing active listening and professionalism. Managed phone and walk-in inquiries, offering basic assistance and directing clients tothe appropriate services—similar tovirtual customer service roles.