Jeison Parada

A

Quality Assurance Engineer

Atlantic Quantum Innovations

Apr 2023 - Current (2 years 5 months)

Review requirements, specifications, and technical design documents to provide timelyand meaningful feedback Create detailed, comprehensive and well-structured test plans and test cases Estimate, prioritize, plan and coordinate testing activities Design, develop and execute automation scripts using open source tools Develop and apply testing processes for new and existing products to meet client needs Execute test cases (manual or automated) and analyze results Report bugs and errors to development teams

IT Support Tier 2

Jumio SAS

Sep 2022 - Feb 2023 (6 months)

• Creation and administration of policies for Users and Work Teams within a domain. • Documentation of inventory of computing assets and administration of the resources of the Support area. • Coordination and execution of projects based on improving and expanding telecommunications infrastructure and computer equipment. • Diagnosis and resolution of problems of workstations, networks, and servers. • Provide technical support to users in hardware, software, telephony, and information technology systems. This includes investigating, resolving, and responding to issues/problems/questions received via email, ticket system, phone calls, and escalations by defined standards. • Perform corrective and preventive maintenance on computers and c

QA Analist Software

Atlantic International BPO

Jan 2021 - Sep 2022 (1 year 9 months)

• Develop and document software testing plans • Install software and hardware and configure operating system software in preparation for testing • Execute, analyze and document results of software application tests and information and telecommunication systems tests • Develop and implement software and information system testing policies, procedures and scripts • Identify, report, track and propose solutions to product defects.

IT Support Technician

Atlantic International BPO

Jan 2015 - Jan 2021 (6 years 1 month)

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced • Consult user guides, technical manuals and other documents to research and implement solutions • Reproduce, diagnose and resolve technical problems encountered by users • Provide advice and training to users in response to identified difficulties • Provide business systems, network and Internet support to users in response to identified difficulties • Collect, organize and maintain a problems and solutions log for use by other technical support analysts • May supervise other technical support workers in this group.

Jeison Parada

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