Jeison Cely Especialista en Atención al Cliente con habilidades en capacitación

E

Recruiter and Retention Specialist

Elluxes SAS

Aug 2025 - Current (1 year 1 month)

Customer Support Specialist

AGAS Manufacturing Group

May 2025

Provided customer support for a U.S.-based manufacturer of custom flags and promotional items. Used Priority CRM and external shipping platforms (UPS, USPS, FedEx) to track orders and assist with delivery coordination. Handled client communication via email and phone to follow up on orders, confirm delivery information, and ensure a smooth post-sale experience.

Junior Corporate trainer

Solvo Global

Apr 2023 - Apr 2025 (2 years 1 month)

Designed and delivered internal training sessions for U.S.-based employees using LMS platforms. Created manuals, SOPs, and visual resources for tools such as Power BI, Power Automate, and QuickBooks. Participated in the recruitment and onboarding process of new trainees, ensuring a smooth transition into company culture and operations. Collaborated to evaluate training needs, provide feedback, and implement continuous improvement strategies. Contributed to administrative documentation and supported cross-functional teams to optimize internal workflows.

Payroll Specialist in Training

Solvo Global

Feb 2023 - Apr 2023 (3 months)

Participated in the training process for payroll operations using PrismHR, focusing on U.S. employee time tracking, data validation, and payment cycles. Gained practical knowledge in payroll procedures and system workflows while supporting the payroll team with administrative tasks. Later transitioned to a corporate training role when a new opportunity opened internally.

A

Agente del servicio de atención al cliente

Oct 2022 - Jan 2023 (4 months)

Provided customer support via phone for a U.S. solar energy company. Handled billing inquiries, processed payments, and explained service agreements. Helped customers with special requests by coordinating with internal teams. Maintained high service standards while working under metrics like average handling time, customer satisfaction, and first call resolution.

Agente del servicio de atención al cliente

Accedo Technologies

Nov 2021 - Jul 2022 (9 months)

Delivered real-time chat support to U.S.-based AT&T customers in both English and Spanish. Assisted with service selection, explained plan options and promotions, and helped clients sign up or adjust their services. Consolidated sales and resolved customer inquiries efficiently while managing multiple chat conversations at once. Focused on creating a clear and smooth customer experience.

Jeison Cely

About

Detail

Timeline

Résumé