J

Jeffrey Trigueros

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Sr. Data & Process Improvement Analyst | Business Insights & Automation Expert
Provincia de San José, Costa Rica

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Résumé


Jobs verified_user 0% verified
  • JLL
    Strategy and Planning Global Senior Data Analyst
    JLL
    Jun 2024 - Sep 2025 (1 year 4 months)
  • Tebra
    Voice of the Customer Business Analyst
    Tebra
    Nov 2023 - May 2024 (7 months)
  • WNS
    Business Data Analyst
    WNS
    Apr 2022 - Jan 2024 (1 year 10 months)
    Global Business Analytics and Insights for multiple clients, KPI Dashboards and analysis using PowerBI and R, RCAs, New process Analysis and implementation, Data Consistency and cleansing, and Process Automation.
  • P
    Producer Audiovisual
    Feb 2022 - Current (4 years 6 months)
  • m
    Logistics Analyst
    m
    Sep 2020 - Apr 2022 (1 year 8 months)
    Traxx Project, KPI Dashboard Creation, Business Analytics and Insights, Volume and Compliance Trending, RCA, Data conciliation, New process Analysis and implementation, Carriers Onboarding, Data Consistency, Process Automation.
  • Emerson Automation Solutions
    Logistics Analyst
    Emerson Automation Solutions
    Jul 2018 - Sep 2020 (2 years 3 months)
    Data Acquisition and Analysis that can tell the story in terms of how the logistics of the Plant's raw material, how much are we spending that could have been saved thru another carrier or mode, finding new saving methods, dashboard creation and reports automation.
  • Brillio
    Senior Data Analyst and QA Lead
    Brillio
    Nov 2017 - Apr 2018 (6 months)
    KPI Dashboard Creation, Business Insights, Volume, and Forecasting Trending, Team-by-team research on data conciliation, Knowledge Management, Process Mapping, Root Cause Analysis, Excel and Outlook Trainer, Create and deploy the QA Department.
  • Infosys BPO
    Process Improvement & Automation Specialist
    Infosys BPO
    Oct 2015 - Nov 2017 (2 years 2 months)
    Process Automation, Process Improvement, VBA Macro Automation Developer, RPA (Macro based), Report Analyst, Knowledge Management, Process Mapping, Process reengineering, Business Process Manual (SOPs) Auditor/Creation, Root Cause Analysis, Excel (Basic, intermediate, advance and VBA) & Outlook Training. Worked for Data Acquisition, PR2PO, ORder Management, Customer Support, Order to Cash, amongst others process. Graphic Design, Photography and Corporate Videos. The automations has saved money for the company and client, headcount, processing time and ensure data accuracy.
  • Concentrix
    Reporting Analyst & Workforce
    Concentrix
    Oct 2012 - Sep 2015 (3 years)
    Cisco VMO, Marketing assistance for partners. Promoted to Report Analyst/ RTA (Real Time analyzer) and or Duty Monitor. Creation and optimization of macros for better handling and accurate data, Dashboards that contains daily/weekly/monthly and quarterly KPI’s metrics, graphics, charts. Multiple awards and recognitions received. Weekly Dashboard metric presentation to the client. Process onboarding, KPI implementation and process reengineering. Automated reports for Quality and HR departments. Manage Calls in queue, Creation and production for Graphic design campaigns and corporative videos.
  • HP
    Customer Service Specialist
    HP
    Jul 2010 - Jun 2012 (2 years)
    Brazil's accounts, Partner Data Acquisition, data handling and reporting. Update, automation, implementations and creation of new procedures (Process improvement). Creation and programming of various Excel and outlook macros. Graphic design and flowchart creation. Won 3 awards for Macros and programs that saved both time and cost savings, (2 national and 1 global).
  • Western Union
    Support Specialist
    Western Union
    Oct 2008 - Nov 2009 (1 year 2 months)
    Anti Money Laundering & Compliance Department. Promoted once. Update processes, creation of new procedures, automation and implementations of Voice mail procedure, Portuguese interviews. Analyze to approve or deny money orders deliverance based on proofs provided by the customer.
  • Teletech
    Team Leader
    Teletech
    Sep 2007 - Oct 2008 (1 year 2 months)
    Promoted once. Started as agent, promoted to Team Lead about 2 months later, quality control in calls, to guard over fulfillment of metrics, coach of individuals and collective, creations of reports and presentations handling, monitoring and coaching performance, groups average 20 agents, disciplinary suitable processes, managing of schedules, coordination of rests (break / lunch / personnel) and Avaya's managing soft and hard phone.
  • Sykes Enterprises Inc
    Customer Service Representative
    Sykes Enterprises Inc
    Jan 2005 - Aug 2007 (2 years 8 months)
    Customer Service representative, Email and Phone call agent. Promoted once. Creation, reviewing and translation of business processes (Process manual), Team Lead’s Back up.
Education verified_user 0% verified
  • C
    Produccion audiovisual, Cinematography and Film/Video Production
    Centro Cultural San Jose
    Jan 2022 - Dec 2022 (1 year)
    Creando mi corto Centro Cultural San Jose
  • H
    Lean Six/Sigma Green Belt, Statistics
    Hotarus Consulting
    Jan 2019 - Dec 2019 (1 year)
    Lean Six/Sigma Green Belt
  • E
    Data Analysis with Power BI, Data Analysis
    Escuela Growup
    Jan 2018 - Dec 2018 (1 year)
    Learn how build interactive dashboards using Excel and mostly Power BI
  • Infosys BPO
    Yellow Belt, Lean Six Sigma
    Infosys BPO
    Jan 2016 - Dec 2016 (1 year)
    Lean Six-Sigma Yellow Belt
  • B
    High School, General Studies
    Bachillerato por madurez
    Jan 1993 - Dec 1999 (7 years)
Projects (professional or personal) verified_user 0% verified
  • C
    Cafe de Costa Rica
    Jul 2022