Jefferson B. Meriado

Jobs 0% verified

Sanction Check Specialist

Cisive

Aug 2024 - May 2025 (10 months)

• Coordinate with research partners and vendors • Assist dissemination of project results through policy briefs, white papers, reports, conferences, and peer-reviewed publications • Maintain instrumentation, as applicable, related to the field
Verification Specialist

Cisive

Feb 2023 - Aug 2024 (1 year 7 months)

• The verification specialist's primary role is to make and take calls to employers for the purpose of verifying information stated by an applicant on his/her /her job application • They manage calls inbound/outbound for education, employment, reference, and licensing verification purposes.
C

Customer Service Representative - (AT&T Prepaid)

Concentrix (Convergys)

Aug 2016 - Dec 2022 (6 years 5 months)

• Handling calls regarding customers' issues on their mobile phones, like cellular data, phone calls, and phone messages • Taking supervisors' calls, escalation, conducting coaching sessions, facilitating huddles, and sending emails •
Customer Service Associate- (FTD)

Teleperformance

Feb 2016 - May 2016 (4 months)

• Handling calls regarding Flowers ordering, processing delivery, refund, replacement, sending an email solution to customers, and when sending us customers' complaints in email.
Customer Service Representative- (WellCare)

Teleperformance

Nov 2015 - Feb 2016 (4 months)

• Handled calls regarding senior citizens, people with disabilities, medication, and pharmacy assistance, while also processing their medications. Additionally, tracked data meticulously for each customer interaction, ensuring that all information was accurately recorded in their profiles. This data tracking enabled efficient assistance and allowed for quick access to previous transactions, enhancing the overall customer service experience.

Education 0% verified

Jefferson B. Meriado

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