Jean Therese Teves

Jobs 0% verified

Team Manager/ Email support

Audien Hearing

Jun 2024 - Aug 2025 (1 year 3 months)

Led and coached a team responsible for handling high volume fulfillment, complex returns, and order inquiries, ensuring service level agreements (SLAs) were consistently met. Analyzed customer interaction data (surveys, ticket volume, resolution time) and reported key insights to management to drive continuous service improvement. Streamlined support workflows and implemented new processes, resulting in enhanced service delivery and reduced inquiry resolution time.
H

Outbound Sales Representative

HelpGrid—

Nov 2023 - Apr 2024 (6 months)

Managed inbound and outbound customer inquiries via phone and email. Promoted supplements and eBooks to warm leads. Focused on conversions and customer satisfaction.
Supervisor

Full potential solutions

Oct 2022 - Oct 2023 (1 year 1 month)

Supported Uber partners and handled escalations. Managed documentation, internal communication, and reports. Provided team coaching and tracked weekly performance metrics.
S

Healthcare Associate

Sutherland – The Bountiful Company

Jan 2020 - Jul 2022 (2 years 7 months)

Processed supplement orders and handled complaints. Ensured proper documentation and resolution of issues.
V

Customer Service Representative

VXI Global Holdings Inc.

Nov 2016 - Nov 2019 (3 years 1 month)

Managed billing and service inquiries. Handled outbound upselling and order placement.

Education 0% verified

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