J

Jean Rosa

About

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Tamboril, Santiago Province, Dominican Republic
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Full-time jobs

Timeline

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Job

Résumé

Jobs verified_user 0% verified
  • C
    *Supervisor*
    Call Center - Doctors Appointment Setting Campaign
    Nov 2023 - May 2025 (1 year 7 months)
    • Managed a team dedicated to setting appointments for medical services, focusing on customer care and efficiency. • Implemented training protocols that resulted in improved telemarketing techniques and appointment setting success rates. • Analyzed performance data to fine-tune strategies and enhance campaign effectiveness.
  • Telecom Networks
    *Appointment Setting Supervisor*
    Telecom Networks
    Dec 2018 - Sep 2023 (4 years 10 months)
    • Led a team in appointment setting, ensuring successful conversions and exceeding performance targets. • Utilized data-driven strategies to improve appointment scheduling processes and optimize team output. • Fostered a collaborative team environment that motivated staff and improved retention rates.
  • Michael Kors
    *Sales Department Supervisor*
    Michael Kors
    May 2014 - Nov 2018 (4 years 7 months)
    • Supervised a high-performing sales team to deliver exceptional customer service in a fast-paced retail environment. • Developed and implemented training programs that resulted in a 20% increase in sales and customer satisfaction. • Analyzed sales metrics and devised strategies to optimize team performance and enhance service quality.
  • Sprint
    *Customer Service Representative*
    Sprint
    Jan 2008 - Aug 2013 (5 years 8 months)
    • Provided top-tier customer service by addressing inquiries and resolving issues to enhance the customer experience. • Achieved recognition for maintaining high standards of service and effectively managing customer complaints. • Collaborated with cross-functional teams to enhance operational processes and drive efficiency.