Jeanne Hernandez A Hernandez

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Loan Servicing Specialist II

Skyone Federal Credit Union

Feb 2023 - Current (3 years 8 months)

• Loan servicing, assist in all facets of loan issues and balances. Collections is primary, skip tracing, repossession assignments, due date adjustments, insurance cpi (forced place insurance), run credit reports, process payments, customer service, skip payments, loan modifications, payment arrangements, settlement offers, payment plans

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Legal Administrator/Collections

Win Chevrolet

Jul 2021 - Jan 2023 (1 year 7 months)

• Set up collection department, File all small claims cases, appear in court, post judgement remedies, wage garnishment and levies, rap hearings. and liens, collections, fraud accounts, collection letters, payment arrangements, assign to attorneys

Collection Specialist I

Nuvision Federal Credit Union

Dec 2019 - Jun 2021 (1 year 7 months)

• Collect on all credit union accounts, skip trace, payment arrangements, service credit union accounts, savvy collection style, top collector. Large volume desk, excellent negotiations and customer service skills. Modifications, auto, credit card, line of credit, negative share accounts, account research, unsecured loans.

Collections Specialist

Mechanics Bank

Jan 2016 - Jan 2019 (3 years 1 month)

• Collections on auto deficiency loans, set up payment arrangements, assign for repossession, skip trace, assign to 3rd party vendors. Perform collections on all delinquent accounts from 30 days to 120 days past due, customer service, account servicing, 100 + calls per day. Top collector #3 of 60 collectors.

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Collections/Small Claims Specialist

Champion Dodge Jeep Chrysler Fiat

Jan 2014 - Jan 2016 (2 years 1 month)

• Set up small claims and collection department for billion-dollar dealership. Set up vendors, collection agencies, attorney's, repossession agents, private investigators & fraud account research. Collect, file in small claims court all cases. High volume dealership. Post payments, negotiate payment arrangements, skip trace and work directly with customers.

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Sr. Recovery Specialist

Hyundai Motor Finance

Jan 2003 - Jan 2014 (11 years 1 month)

• Senior Collector and skip trace on all 120 past due accounts, charge off accounts only. Maintained vendors within United States & Canada. Collections in 30+ states. Assigned accounts to collection agencies, attorney's, book out autos, determine next step on accounts. Re-instate accounts, account monitoring, settle and payment arrangements. High volume desk. Strong Skip Trace Skills. Monthly & annual reports, quotas and goals met. Skills Strong Customer Service Skills high energetic woman who enjoys working with the customer in any capacity. Strengths are working in fast paced environment can adapt and get bottom line results. Maintain customer accounts and monitoring, data and misc. activity. Work with multiple departments, vendors and ag

Jeanne Hernandez A Hernandez

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Jeanne Hernandez A Hernandez

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