Good morning everyone, my name is Jean-Charles I am a native French speaker and a highly motivated person with an excellent work ethic, energetic and ambitious. I have 3 years of experience in technical support, dealing with home appliances, I perfectly handle 1 year as an IT helpdesk support where I was educating administrators and supporting a language learning solution software, also 2 years of customer service in the mobility environment, not only that, but I was promoted as an SME and awarded as Top performer in 2019. Furthermore, I work well with a team and I am a critical and technical thinker.