Jose David Marulanda Andrade

Jose David Marulanda Andrade  new_releases

About

Detail

Customer service specialist
Antioquia, Colombia

Contact Jose regarding: 
work
Full-time jobs
Starting at USD18/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    Customer support specialist
    Sport Surfaces
    May 2021 - Current (5 years)
    As a Customer Support Specialist, I coordinated various tasks to ensure seamless customer experiences, assisting clients in resolving issues and enhancing customer retention through effective communication and problem-solving strategies. My responsibilities included booking hotels and managing calendars, which required strong administrative skills and the ability to facilitate tasks efficiently. Additionally, my background in digital marketing, although not directly related, has equipped me with valuable insights into customer engagement and sales techniques, as I previously worked as an independent salesperson. This experience has allowed me to apply customer relationship management (CRM) tools effectively, ensuring that I meet customer ne
  • Amazon.com
    Customer Service Specialist
    Amazon.com
    Jun 2020 - Apr 2021 (11 months)
    As a Customer Service Specialist and Account Changes Agent, I excelled in delivering exceptional customer service and support, ensuring client satisfaction through effective communication and problem-solving skills. My responsibilities included managing customer inquiries, facilitating account changes, and providing administrative assistance to streamline operations. I utilized Google Sheets and Microsoft 365 for efficient data management and workflow organization, while also employing CRM tools to enhance customer relationship management and retention strategies. Additionally, my background as a sales representative, with over 10 years of expertise, has equipped me with valuable insights into sales conversion techniques, which I leveraged
  • Amazon.com
    CUSTOMER SERVICE ASSOCIATE
    Amazon.com
    Jun 2020 - Apr 2021 (11 months)
    As a Customer Service Associate, I was dedicated to relieving customer frustration and solving general problems, ensuring a seamless experience for all clients. My role involved leveraging customer service skills to enhance customer satisfaction and retention, while actively engaging with customers to foster strong relationships. I utilized customer relationship management (CRM) tools to track interactions and insights, which informed our strategies for improving customer experience (CX). Additionally, my experience in administrative assistance, which I focused on for nearly five years, allowed me to streamline processes and maintain organized records, ultimately contributing to more efficient customer communication and support. My proficie
  • S
    TECH SUPPORT
    Santiamén
    Feb 2016 - Mar 2017 (1 year 2 months)
    - Resolve everyday customer problems
  • S
    Biotech Solución
    Sistemas
    Oct 2015 - Dec 2015 (3 months)
    Brindar soporte de manera confiable y segura a toda la plataforma de los clientes. Brindar soluciones empresariales y de hogar. Soporte de primer nivel a empresas y casas Asesorías comerciales para la implementación de los actuales sistemas de información de su empresa. Atención rápida y oportuna ante conflictos a nivel de infraestructura, software y logística digital.
  • D
    Technical Support Engineer
    Dnd Tec SAS
    Jul 2013 - Dec 2013 (6 months)
    Windows Server 2008R2 administration, Technical support, Site support, Remote support, Network administration, Client solution provider, Virtual enviroment, Cloud solutions, Forefront, Computer security.
  • C
    Jefe Sistemas
    Cero 70 S.A.S
    Mar 2013 - May 2013 (3 months)
    asesorías, consultorías, instalación de hardware y equipos
  • F
    Freelance Computer Services
    Mar 2010 - Jun 2020 (10 years 4 months)
    - CCTV, client provider solutions, cloud computing, virtual environment, computers assembly, consulting, advice solutions, computers installation, security solutions and installations, creative ideas, proactive independent worker, strategic consulting.
  • M
    Technical support
    Monterrey Centro Comercial
    Feb 2004 - Nov 2008 (4 years 10 months)
    - Proporcioné soporte técnico confiable y seguro a toda la plataforma de los clientes, asegurando una experiencia de usuario óptima. Brindé soluciones tanto empresariales como para el hogar, adaptándome a las necesidades específicas de cada cliente. Además, mi experiencia como asistente administrativo durante casi cinco años me permitió desarrollar habilidades excepcionales en atención al cliente, ya que trabajé estrechamente con CEOs, COOs y gerentes de proyectos, lo que me ayudó a entender mejor las expectativas y necesidades de los usuarios finales.
Education verified_user 0% verified
  • I
    ITM
    Feb 2012 - Nov 2014 (2 years 10 months)
  • Servicio Nacional del Aprendizaje-SENA
    Computer Engineering
    Servicio Nacional del Aprendizaje-SENA
    Feb 2007 - Nov 2007 (10 months)
Awards verified_user 0% verified
  • d
    desempeño con un excelente nivel de compromiso, sentido de