Juan Carlos Restrepo
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System Engineer , Finance Magister
Antioquia, Colombia
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Chief Executive OfficerKualtyFeb 2022 - Current (4 years 9 months)- Operations Manager verified_user Verified experienceCognox SASMay 2021 - Current (5 years 6 months)
- ISales Regional DirectorInversiones BarakahFeb 2020 - Current (6 years 9 months)
- TAP verified_user Verified experienceTeleperformance SpainJan 2019 - Feb 2020 (1 year 2 months)- We implemented systems that improve a customer line service
introducing RPAs and RDAs to help the agents process faster and
accurate.
- We analyze (using six sigma tools) the telephone self-service channel and develop a solution for self-management using voice commands for medical authorizations, improving capacity by 20%
- We worked with business units and customer service to develop and implement a centralized information screen that reduced call time by 20%. - Director of Client Implementation verified_user Verified experienceIlumno S.A.SSep 2016 - Oct 2018 (2 years 2 months)- Successfully implemented the ecosystem of applications for 12
universities which includes CRM Dynamics, Marketo, Social
Gateway, SAP, Canvas, CMS, and Digital Channels)
- Create 360 Customer View and interaction platform Integrating CRM, digital channels, SAP and other customer applications.
- Lead the implementation of technological tools for ILUMNO model products.
- Integrator and communication bridge between business and technology areas.
- Support and be the liaison with the directors and/or technology vice president of universities in digital transformation.
- Prepare, consolidate and monitor the execution of technology budgets for universities.
- Support the business area. Lead the evolution - Presales DirectorIntergrupo S.A.Mar 2014 - Jan 2016 (1 year 11 months)- Lead a team of 4 senior specialists, providing services to 12 account
managers. Lead pre-sales of Mexico, Peru, Ecuador, Dominican Republic and Brazil.
- Coordinate the specialists to develop bids in each country. Meet
business goals.
- Ensure compliance with established margins. Generate the economic models of each offer. Support sales people in bids.
- I closed a Unified Communications business as a service in Ecuador for the International Bank worth 2 million dollars. - Sales DirectorIntergrupo S.A.Aug 2013 - Mar 2014 (8 months)- Meet quotas, amounting to $ 1 million. Lead the sales pre-sales staff in Lima, Peru. Spread the company marketing strategy.
- I renewed the contract for managed services with "Los Portales" for 2 years in the amount of 200,000 USD - PCEO - OwnerProductos Alimenticios KrotonJan 2012 - Dec 2014 (3 years)
- Solution SpecialistIntergrupo S.A.Dec 2011 - Jun 2012 (7 months)- As a specialist of solutions was responsible for developing all technical bids of different software development services to new customers or new services within the existing.
- We got multiples contracts thanks to economic models that
allowed to model the costs of services, obtaining the best prices for customers and which leveraged various business closures.
- Responsible for understanding the customers' business and technical order to deliver competitive offerings.
- Support the sales team by providing technical assistance in meetings with clients to support or guide the services offered by the company.
- Definition of software architecture for the new products offered to customers - Project Manager verified_user Verified experienceIntergrupo S.A.Jan 2009 - Nov 2011 (2 years 11 months)- Strengthen the software development model as a service (software factory), consolidating the project management process, and the local and remote development services management.
- Lead a team of 12 to 20 people. Control and manage projects in terms of scope, cost and time.
- Propose Software developments for factory requirements.
- Generate monthly reports on the allocation of service persons and the benefits in terms of profitability.
- Create and manage work plans. Solve possible conflicts with customers.
- I obtained the best profitability in the Banco de Desarrollo de América Latina (CAF) factory (2010) operation.
- I defined an operating model for off-shore software factories. - DeveloperIntergrupo S.A.Oct 2005 - Dec 2008 (3 years 3 months)- I worked as a technology analyst for Bancolombia.
- I participated in multiple projects at the software factory, in Analysis and Design, and Software Development roles.
- I design a system that enabled a financial institution to have multiple analysis models of risks managed to validate credit risk for loans. - Business TI AnalystEl Colombiano NewspaperAug 2003 - Oct 2005 (2 years 3 months)- I developed the classification and query system of the newspaper historical file, which enabled to increase the number of classifications by 150%.
- I implemented the new web Content Manager System for the newspaper, that increments our visitors in 10% approximately
Education
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- Six Sigma Principles, Tools Define And Measure, Tools for Analyze public Remote experienceUniversity System of GeorgiaAug 2020 - Oct 2020 (3 months)
- Advanced Google Analytics public Remote experienceGoogle Analytics AcademyJul 2020
- Finance MasterEAFITJan 2016 - Dec 2019 (4 years)
- Computer ScienceEAFITJan 2000 - Dec 2007 (8 years)