Janika Stanford Customer Service Representative

Customer Service Representative

Signet Jewelers

Oct 2020 - Current (5 years 7 months)

- Provide customer service in a fast-paced call center environment to our internal and external customers. Answer inquiries regarding topics such as online orders, merchandise selection and repairs by clarifying information.

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Co-Manager/Manager

RaceTrac Petroleum, Inc

May 2018 - Sep 2020 (2 years 5 months)

- Support the General Manager in managing the store operation. • Provide the highest level of service • Address any guest concerns on designated shifts • Manage the entire store operation • Provide a high level of retail and food safety execution

Guest Service Attendant

Target Corporation

May 2015 - Aug 2017 (2 years 4 months)

- Supervises the front end of the store providing exceptional guest service and directing and advising staff on being team oriented, respect, positive attitudes, and accuracy of service • Manages Guest Service department assisting guests with returns

Field Check Auditor

Target Corporation

Oct 2013 - Sep 2014 (1 year)

• Review tickets to be worked by Damage Prevention Technician (DPT) to ensure work is complete on time • Dispatches emergency work to the appropriate DPT • Responds to internal and external complaints and resolve issues in a timely manner • Proactively reduce unnecessary dispatches by critically scrutinizing tickets using all available tools • Assist in the coordination of DPT daily activities • Read and interpret plats and design documents

Guest Service Attendant/Backroom Team Member

Target Corporation

Oct 2011 - Aug 2018 (6 years 11 months)

Bowie, MD & Sterling, VA & Baton Rouge, LA • Supervises the front end of the store providing exceptional guest service and directing and advising staff on being team oriented, respect, positive attitudes, and accuracy of service • Manages Guest Service department assisting guests with returns, exchanges, price adjustments • Supervises cashiers, addressing any issues such as guest issues, overrides, additional cash, and discounts in all departments • Supervises Cart attendants ensuring cart availability within the store and no damage occurring to guest vehicles, restrooms are clean regularly • Follow Cash Office procedures when handling and distributing additional cash • Provides register training to new team members • Drive prof

Athlete Student Trainer

Southern University and A&M College

Mar 2011 - Nov 2011 (9 months)

• Evaluated, advised, and treated athletes on proper exercise technique to assist in recovery from injuries • Used Electro Stimulation, massage, tape extremities, ice packs, heat treatments as prescribed by attending physician • Documented athlete's progress on treatment and exercise log for review by therapists which determine future needs of the athlete • Also performed in this position during August 2005 - June 2007 timeframe

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Therapeutics Intern

Baton Rouge Parks and Recreation

Aug 2010 - Dec 2010 (5 months)

• Planned, implemented and supervised recreation programs for senior citizens, children, and adults with mental and developmental disabilities • Assisted with planning and implementation of regular recreational programs for the several community center • Reporting/ Documentation: Completed reports, charted and recorded results of programs implemented for target populations with appropriate journaling

Student Office Assistant

Southern University and A&M College

Aug 2008 - Dec 2008 (5 months)

Supported University President and Vice President, System President, Finance, and Human Resource with the managing day-to-day operations of the four colleges -- Baton Rouge, Shreveport, New Orleans, and Agricultural and Mechanical • As office courier delivered mail and notifications to faculty throughout the campus • Filed and retrieved salary, payroll, and human resource records on faculty, staff, and students • Forwarded and answered telephone inquiries from students, other colleges, faculty and staff • Performed other assigned tasks as needed

Director of Recreation/Counselor

Sprint

May 2008 - Jul 2008 (3 months)

• Developed recreational activities for groups of at-risk youth in a university-sponsored summer program • Planned and organized recreation activities for youths in the program; ranging in age 10-13 • Lead at risk youths in daily activities providing exercise and recreation while preventing negative behaviors • Counseled/coached youths on teamwork, emotional and behavioral issues, impact of drugs, and abuse

Customer Service Representative

Sprint

Mar 2004 - Nov 2008 (4 years 9 months)

Provided basic customer service for a high volume of primarily routine inbound telephone calls with the objective of selling new or additional products and/or services while providing customer satisfaction and retention. • Interacted with customers and company sales and/or service representatives to handle a variety of functions. • Answered non-technical questions regarding company products, and determined the status of returns, repairs, replacements, orders, delivery schedules, etc. • Maintained records of returns, scheduled changes, product enhancements or changes, and product pricing. • Resolved return credit problems. • Answered billing questions. • Received orders by telephone and handled correspondence from customers and repre

Janika Stanford

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