JC Duarte
JC Duarte
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COO at ServiceRocket
California, United States
My purpose in life is to leave a positive imprint on every life I touch. I’m passionate about my family, peace-of-mind, and solving problems that impede companies from scaling.
Focused on a Strategic Execution Framework-based growth, I’ve been privileged to help companies across 5 continents go from $0 to $100M to IPO.
With more than 30 years’ of cross-functional executive experience, my core competencies include:
• Operational Excellence: Developed strategic execution frameworks and implemented cascading project portfolio playbooks; averaged 40% gross margin increase and >50% growth in customer satisfaction in 6 companies.
• Organizational Growth: Developed and implemented iterative corporate strategies based on localized business model canvases that increased fulfillment and conversion by an average of 3x revenue for 3 different companies.
• Leadership Development: Coached and mentored 16 C-suite executives in 5 separate companies to develop and implement organizational strategies; mentored 21 international vice presidents.
• Program and Project Management: Led multidisciplinary teams of 5–50 employees; led cross-functional projects involving sales, marketing, customer success, product management/development, data science and engineering.
• KPI Improvement: Developed and implemented Agile-based performance measurements and analytics directly linked to more predictable business performance to achieve or exceed top-line business objectives.
• Corporate Transformation: Reengineered processes and organizations for 5 high-growth startups and 4 Fortune 500 companies.
Contact JC regarding:
Flexible work
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