JUAN DE DIOS CASCO URRUTIA

Administration Coordinator

Naucalpan Emprende

2019 - 2021 (2 years 1 month)

Achievements and activities • Coordinator of the Administrative area of the Institute of Innovation and Entrepreneurship: "Naucalpan Emprende" • Consolidation of the institute, aligning it with national and local development programs, training entrepreneurs, obtaining more than 14 thousand beneficiaries and having carried out successful entrepreneurial projects. • Recognized as the best public policy implementation project in the County of Mexico in 2020. • Development of positioning campaigns, media management, political and corporate image of the institute and its programs

Senior Concierge Coordinator

Mastercard

2016 - 2018 (2 years 1 month)

Achievements and activities • As part of the international MasterCard customer service team, emergency care and customer service campaigns were carried out. subsequently a position was obtained as Senior Coordinator for select accounts, Black, World Elite and VIP Service. The needs of high-level cardholders from all over the continent and globally were processed and solved in 4 di erent languages. Expertise was achieved in serving this target, conflict resolution following international protocols, working under a confidentiality contract, in coordination with international authorities and information security agencies.

C

Chief of Department of International

County of Mexico

2013 - 2014 (1 year 1 month)

A airs / Naucalpan mayoralty. Achievements and activities • The undersecretary's agenda was coordinated with international organizations and international missions. Acted as an interpreter and translator for the mayor, follow-up on sisterships and bilateral Languages cooperation agreements, bipartite and tripartite budget items were managed at the local and federal level, they managed support English with international cooperation organizations for the benefit of citizens. French VOLUNTEERING AND PHILANTHROPY Italian Institution Activities

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Skills Trainer

Fundacion Carlos Slim

Apr 2010 - Aug 2014 (4 years 5 months)

F

Director General

Fundación Escucha, Vive y Aprende

May 2009 - Jan 2019 (9 years 9 months)

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