Jairo Cartagena
J

Jairo Cartagena

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Hubmaster | Operations Manager | HR Manager| HR Director | Talent Manager | Account Manager l Operations Vicepresident I Coaching | Logistics #Let’s talk about
Medellín, Antioquia, Colombia

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Timeline


work
Job
school
Education
2006
Today

Résumé


Jobs verified_user 0% verified
  • O
    Operations Manager
    Dec 2021 - Current (3 years 5 months)
    Managed a diverse portfolio of key client accounts, overseeing end-to-end logistics solutions and ensuring seamless operations. Collaborated closely with cross-functional teams to streamline processes and optimize logistics operations, resulting in a significant improvement in delivery efficiency. Led negotiations and successfully managed contract renewals. Played a key role in developing a comprehensive KPI system for each account, enabling accurate performance tracking and targeted improvements. Awarded the "Wizard of Ideas 2022." Expanded from managing one account to overseeing 10 VIP clients. Assisted the company in standardizing processes within Salesforce. Created a "Reachout Manual" for all departments to ensure consistency in commun
  • H
    HR DIRECTOR public
    Nov 2021 - Nov 2023 (2 years 1 month)
    Revitalized our organizational culture, leading to an 11.3% increase in internal promotions by creating clear career advancement opportunities.
    Successfully introduced wellness programs, resulting in a 14.7% enhancement in team well-being measures.
    Enhanced retention strategies, resulting in an 8.5% rise in retention rates over a two-year period.
    Introduced product knowledge programs, achieving a 4% rise in scores and an uptick in client satisfaction.
    Played a pivotal role in developing and implementing a comprehensive diversity and inclusion model.
  • Solvo Global
    Operations Manager
    Solvo Global
    Jan 2020 - May 2021 (1 year 5 months)
  • Solvo Global
    Lead Risk Management Specialist
    Solvo Global
    2019 - 2020 (1 year 1 month)
  • L
    HR DIRECTOR
    Larkin Community Hospital
    Feb 2017 - Jun 2019 (2 years 5 months)
Education verified_user 0% verified
  • M
    MBA
    Jul 2024 - Current (10 months)
  • Universidad  Sergio Arboleda
    Marketing & International Business
    Universidad Sergio Arboleda
    Jan 2006 - Jan 2011 (5 years 1 month)