JC Alvarado Hernandez

People and Culture Director

XtendOps

Oct 2022 - Current (3 years 9 months)

1 . Strategic Human Resources Planning: Collaborate with senior leadership to develop and implement a people strategy aligned with organizational goals. 2. Talent Acquisition and Recruitment: Develop strategies to attract and hire top-quality talent, oversee job postings, sourcing, interviews, background checks, and negotiate offers. Enhance employer branding to attract candidates and improve the organization's reputation. 3. Employee Onboarding and Offboarding: Ensure a smooth onboarding process for new hires, including orientation, training, and cultural integration. Manage employee offboarding, exit interviews, and knowledge transfer while maintaining positive relationships. 4. Performance Management: Establish and oversee performance sy

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HR Associate Director Mexico

México

Dec 2021 - Oct 2022 (11 months)

1 . HR Strategy and Planning: Assist in developing and implementing HR strategies aligned with the organization's goals and objectives. 2. Talent Acquisition and Recruitment: Support recruitment and selection processes, including job postings, candidate sourcing, screening, and coordinating interviews. 3. Employee Onboarding and Offboarding: Assist in designing and executing effective onboarding programs for new hires, including orientation, training, and assimilation into the company culture 4. Employee Relations: Provide guidance and support to managers and employees on employee relations matters, such as conflict resolution, disciplinary actions, and grievance handling. 5. Performance Management: Support performance management processes,

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Human Resources Business Partner Manager

Monterrey,

Feb 2021 - Jul 2021 (6 months)

1 . Recruitment and Selection: The HR manager is responsible for identifying, recruiting, and selecting suitable candidates for various roles and positions at Teleperformance. This involves posting job vacancies, reviewing resumes, conducting interviews, and making hiring decisions. 2. Training and Development: The HR manager coordinates training programs for Teleperformance employees, both new and existing. This may include customer service skills training, sales techniques, conflict management, and other relevant aspects for effective job performance. 3. Performance Management: The HR manager establishes and oversees performance evaluation systems to measure and manage employee performance at Teleperformance. This may involve setting goal

Regional Human Resources Business Partner Manager

Compass Group

Oct 2019 - Jan 2021 (1 year 4 months)

1 . Recruitment and Selection: The human resources manager is responsible for recruiting and selecting qualified candidates for various positions within the food and beverage industry, such as chefs, waiters, baristas, kitchen staff, etc. This involves posting job vacancies, reviewing resumes, conducting interviews, and making hiring decisions. 2. Training and Development: The human resources manager coordinates training programs for the food and beverage staff, both for new and existing employees. This may include training in culinary skills, customer service, food safety standards, team management, and other relevant aspects for effective job performance. 3. Performance Management: The human resources manager establishes and oversees perf

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Human Resources Business Partner Manager

Apr 2017 - Oct 2019 (2 years 7 months)

Human Resources bussines partner Manager, responsible for the areas of Personnel Administration, Physical Security, Human Planning, Employee Services, Relations and Engagement. -Work At Home Agente Expert -INTRANET Champion -Process implementation -Director of TPRadio (corporate radio station) -Communication ORG. -Internal & external recruitmen -Attrition -Engagement -Employee Relations -Local labor process -Payroll process -Employee benefits -Events -Operations process -Protección civil Engagement; -Tracking to staff rotation; measurement of rotation, analysis and weekly visibility -Elaboration of action plans to reduce staff turnover -Elaboration and monitoring of satisfaction surveys -Analysis and creation of demographics for personnel r

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Human Resources Manager (Temporal)

May 2016 - Sep 2016 (5 months)

Seguimiento a todas las areas involucradas en Human Resources

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Human Resources Specialist

Oct 2012 - Sep 2013 (1 year)

-Mejora y seguimiento a procesos internos del departamento (RH) -Creacion de procesos internos que nos ayuden a mejorar y eficientizar nuestros recursos -Seguimiento a clima laboral (GPTW, Employee satisfaction) -Interactuar con empleados -Seguimiento a conflictos internos, siendo el intermediario entre departamentos -Focus Groups -Surveys de satisfaccion laboral -Seguimiento a medicion de Net `Promoter Score

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Supervisor de telemarketing

Monterrey

May 2009 - Sep 2013 (4 years 5 months)

Supervisor de operaciones, en call center, manejo de personal hasta 27 agentes

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Agente de telemárketing

Monterrey

Oct 2008 - May 2009 (8 months)

Agente Telemarketing, area de soporte tecnico bilingue en Comcast

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Human Resources Coordinator

-Tracking to staff rotation; measurement of rotation, analysis and weekly visibility -Elaboration of action plans to reduce staff turnover -Elaboration and monitoring of satisfaction surveys -Analysis and creation of demographics for personnel rotation tracking -Impact leadership courses and improvements in people skills -Visibility of attrition of the entire city -Voluntary attrition I have supported as an adviser in other sites, with the aim of improving rotation and work climate; -Guadalajara City -Dominican Republic -Mexico City -Monterrey City

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People

XtendOps MX

Human Resources Manager

XtendOps

1 . Recruitment and Staffing: Attracting, selecting, and hiring new employees by creating job descriptions, advertising vacancies, screening resumes, conducting interviews, and coordinating with hiring managers. 2. Employee Onboarding: Facilitating the smooth integration of new employees by conducting orientation sessions, explaining policies and procedures, completing paperwork, and providing an overview of employee benefits. 3. Performance Management: Developing and implementing systems to evaluate employee performance, set goals, provide feedback, and recommend appropriate actions like promotions, bonuses, or improvement plans. 4. Employee Relations: Nurturing positive relationships by addressing concerns, grievances, and conflicts, prom

JC Alvarado Hernandez

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