J

Jazmin Rocha

About

Detail

Customer Service Specialist
Mexico

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Compass Experience Labs
    EMPLOYEE SERVICE CENTER SPECIALIST public Remote experience
    Compass Experience Labs
    Sep 2023 - Current (3 years 1 month)
    Serve as the first point of contact for employment- related questions for an American restaurant chain
    in both English and Spanish.
    Engage with current and past employees through phone channels to resolve Human Resources
    inquiries, such as policies and procedures, including payroll, compliance, onboarding, benefits,
    compensation, timekeeping.
    Assist employees with password resets (Okta, WorkDay).
  • Hampton Inn by Hilton
    FRONT DESK SUPERVISOR / SALES AND ACCOUNT RECEIVABLE SUPPORT
    Hampton Inn by Hilton
    Jan 2022 - Aug 2023 (1 year 8 months)
    Supervised Front Desk team members to ensure efficient and smooth operations for excellent feedback
    and guest satisfaction.
    Coordinated solutions quickly when guests experienced problems with their reservation, payment or
    their stay in general.
    Responded in a professional and courteous manner to arriving, departing and in-house guests by
    providing accurate and timely information and services.
    Worked and had great communication with other departments (Sales, housekeeping, maintenance,
    accounting...).
    Assisted and resolved guest's complaints through phone, email or Hilton platform.
    Trained new team members.
    Prepared front desk schedules.
    Coordinated front desk team members to promote Hilt
  • Hampton Inn by Hilton
    FRONT DESK RECEPTIONIST
    Hampton Inn by Hilton
    Jan 2018 - Jan 2022 (4 years 1 month)
    Welcomed, registered and assisted guests with their check in and check out.
    Assisted guests by providing accurate and helpful information and resolved complaints.
    Took inquiries in person, through phone and email.
    Reservations management (phone and in person).
    Room assigning and key activation and deactivation.
    Arranged transportation.
    Collected payments (Cash, credit/debit card and deposits).
    Posted charges (room, room service, laundry).
    Invoicing
    Housekeeping reports.
    End of shift reports.
    Loyalty program enrollment.
  • iHop
    HOSTESS
    iHop
    Nov 2017 - Jan 2018 (3 months)
    Greeted customers and kindly escorted them to their table, presented menu and informed about the
    daily specials.
    Answered incoming calls.
    Assisted customers' needs and requests.
    Helped dining room staff cleaning tables and serving beverages when needed.
  • S
    PRESCHOOL ENGLISH TEACHER ASSISTANT
    Smart kids school
    Mar 2017 - Jul 2017 (5 months)
    Assisted the lead teacher in preparing and setting up lessons and activities for children between 2 and
    4 years old.
    Supervised the classroom when the lead teacher was out of the room.
    Assisted in keeping the classroom clean and organized.
  • UNIVERSIDAD DEL NORESTE
    SCHOOL OFFICE ASSISTANT (SCHOLARSHIP SERVICE)
    UNIVERSIDAD DEL NORESTE
    Sep 2013 - Sep 2015 (2 years 1 month)
    Data entry
    Answered and transferred phone calls appropriately forwarding messages.
    Document organization.
    Performed various office tasks as needed.
Education verified_user 0% verified
  • UNIVERSIDAD DEL NORESTE
    Bachelor of International Tourism Management
    UNIVERSIDAD DEL NORESTE
    Sep 2012 - Sep 2015 (3 years 1 month)