Jayson Borja
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Angeles City, Central Luzon, Philippines
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Résumé
Jobs
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- TApple Technical Support Chat AdvisorTeleperformance (Formerly known as Majorel)Oct 2022 - Oct 2024 (2 years 1 month)• Assisted customers with iOS, iPadOS, watchOS, and AirPods devices, as well as subscription-related issues via chat. • Delivered step-by-step troubleshooting guidance, ensuring clear communication throughout the entire chat interaction. • Provided repair services and managed customer inquiries related to device repairs.
Team ManagerAloricaOct 2014 - Aug 2022 (7 years 11 months)• Focused primarily on developing agents through coaching to enhance performance and skills. • Managed escalated calls to ensure a positive customer experience. • Conducted pre-shift and post-shift huddles to communicate team performance updates and product information. • Planned and set team goals, closely monitoring performance to ensure objectives were consistently met. • Provided real-time support to agents, ensuring exceptional customer experience throughout interactions.- UDiabetic Care SpecialistUSHEALTHMARKJan 2012 - Oct 2014 (2 years 10 months)• Handled inbound and outbound calls to diabetic patients, offering free glucose meters and diabetic testing supplies. • Collected patients' doctor information and insurance details upon agreement. • Contacted doctors' offices to obtain patient approval and secure the doctor's signature via fax. • Coordinated with insurance companies to verify patient insurance coverage.
Education
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- AACLCAMA Computer Learning CenterJun 2008 - Apr 2009 (11 months)