Jayra Mae Lacal Gaquing

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Appointment Setter

NETWIZARD DESIGN

Jul 2025 - Sep 2025 (3 months)

As an Appointment Setter, I was responsible for the following key activities: 1. Lead Generation: Identified and researched potential clients using online databases, social media, and business directories. 2. Initial Contact: Made outbound calls to introduce website services and generate interest. 3. Qualifying Leads: Assessed prospects' needs to determine suitability. 4. Scheduling Appointments: Set and confirmed meetings with sales or technical teams, effectively reducing no-shows. 5. Maintaining Records: Documented all interactions accurately in the CRM system. 6. Product Knowledge: Developed a strong understanding of website features, benefits, pricing, and customization. 7. Communication Skills: Employed clear, professional, and

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Executive Assistant

Voice Ignite

Nov 2024 - Jun 2025 (8 months)

• Managing schedules and calendars, coordinating meetings and appointments with a focus on prioritization and efficiency. • Handling correspondence and communications, ensuring that all important details are addressed and no messages are overlooked. • Preparing reports and presentations, utilizing a structured approach to analyze expected outcomes and deliver high-quality materials. • Organizing travel arrangements, maintaining confidential files, conducting research, and supporting project management tasks, while leveraging project management software and communication platforms to enhance workflow efficiency. In my capacity as an Executive Assistant at Voice Ignite, I approach my role with a strategic mindset, similar to lead gen

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Recruitment and Development Manager

HUNIN SOLUTIONS

Sep 2021 - Oct 2024 (3 years 2 months)

• Developed and implemented overall recruiting strategy for both companies in compliance with local regulations and company policies. • Collaborated with hiring managers to identify staffing needs and job specifications. • Sourced and attracted candidates through various methods including job portals, social media, referrals, and networking events. • Conducted interviews and assessed candidates' qualifications and cultural fit for both organizations. • Coordinated and scheduled interviews between candidates and hiring managers. • Managed the job offer process including negotiating salaries and benefits within the companies' guidelines. • Maintained candidate databases and tracked recruitment metrics for reporting purposes. • E

Customer Service Representative

Concentrix

Mar 2018 - Aug 2021 (3 years 6 months)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. • Responded to customer requests for products, services, and company information. • Leveraged knowledge of Machine Learning to automate and improve customer interactions, analyzing large volumes of data to predict needs and personalize responses, which enhanced the overall customer experience. • Utilized Data Science to extract meaningful insights from customer data, allowing for a better understanding of trend

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Museum Tour Guide and Staff

City Tourism office

Jul 2016 - Aug 2017 (1 year 2 months)

• Collaborated with volunteer docents to provide ongoing training and development opportunities that improved overall tour quality. • Enhanced accessibility for differently-abled guests through specialized accommodations incorporated into guided tours as needed. • Enhanced visitor experience by delivering engaging and informative museum tours. • Assisted with special event planning and execution, contributing to successful fundraising efforts. • Leveraged knowledge of Machine Learning to analyze visitor data, such as demographics and preferences, allowing for the creation of personalized experiences that significantly increased visitor satisfaction and engagement. • Utilized Data Science techniques to derive actionable insights fr

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Researcher

BARMM

May 2015 - Jun 2016 (1 year 2 months)

• Gathered and organized information for research purposes, focusing on the unique socio-economic and environmental challenges present in the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM). • Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions, particularly in the fields of Machine Learning (ML) and Time Series Forecasting, which are highly relevant to the region's diverse cultural, political, and economic factors. • Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes, while collecting and analyzing large sets of data related to agricultural production, weather patterns, population movements, and e

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Federation President

Local Government Unit

Oct 2007 - Nov 2010 (3 years 2 months)

• Managed crisis situations effectively while minimizing disruption to daily operations. • Established a culture of accountability by setting clear expectations and holding individuals responsible for results. • Supported project management team for optimal performance. • Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities. • Leveraged knowledge of Machine Learning to analyze complex data patterns, enabling the identification of trends and the prediction of future scenarios, which is essential for developing effective youth programs and policies. • Utilized Time Series Forecasting to anticipate changes over time, such as population growth and educational needs, al

Jayra Mae Lacal Gaquing

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