J

Jaypee Paghubasan

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Metro Manila, Philippines

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work
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Résumé

Jobs verified_user 0% verified
  • Trip.com
    CUSTOMER SERVICE ASSOCIATE
    Trip.com
    Feb 2023 - Aug 2025 (2 years 7 months)
    • Accepts bookings for hotels from clients • Handling complaints related to hotel bookings, reservations and modifications and facilitate the forwarding of complaints to the concerned department/personnel or business establishments • Extending technical assistance on deleting or changing email accounts • Assisting potential clients who are hotel owners to become business partners • Ensure that all communications are sent and responded on a timely manner
  • Teleperformance
    MANAGEMENT ASSOCIATE
    Teleperformance
    Oct 2021 - Jan 2023 (1 year 4 months)
    • Review the specifics of tickets created on our portal and address issues as necessary • Check submited tickets containing concerns related to personnel-related data • Endorse tickets for issues that were not properly or promptly reported to the appropriate department • Liaise with other departments if a process or inquiry needs to be answered by them • Document complaints and forward them to the concerned department/personnel • Escalate employee concerns to the concerned department if they haven't received any updates • Inform employees about position details, including working conditions, benefits, and duties • Ensure that all communications are sent and responded on a timely manner • Assist in ad-hoc HR tasks or projects
  • S
    ACCOUNT CUSTOMER SERVICE ASSOCIATE
    Staples Business Retail
    Nov 2019 - Jul 2021 (1 year 9 months)
    • Work with clients in the business-to-business sector by assisting them to place orders and track those orders either in person or online such as price-matching, courier status, product details • Provide tracking details from local and international couriers • Assist clients in updating, modifying, or canceling their account • Inform clients if desired products are not available online, update the status of reported damaged/missing
  • S
    FRONTIER AIRLINES CUSTOMER SERVICE ASSOCIATE
    Sitel Corporation
    Nov 2017 - Nov 2019 (2 years 1 month)
    • Answer incoming calls that range from 50 to 80 calls on average daily • Provide assistance with general reservation inquiries, reservations, modifications, rebooking, cancellations • Manage complaints regarding lost, damaged baggage as well as canceled or rescheduled flights • Handle helpdesk escalations for Frequent Flyers Program and email escalations as well on various concerns
  • Vivo Smartphone
    PRODUCT SPECIALIST
    Vivo Smartphone
    Jun 2017 - Oct 2017 (5 months)
    • Demonstrate products to customers and get them to try and buy; Answer general product/service queries • Help clients with our mobile products and provide them with choices that suit their needs
  • S
    CUSTOMER SERVICE REPRESENTATIVE
    Sutherland Global Services Philippines)
    Nov 2015 - Apr 2016 (6 months)
    • Perform responsibilities relating to the company's financial accounts, such as examining an account holder's transaction history and account balance to see any unauthorized transactions records • Process activation and deactivation client's cards
Education verified_user 0% verified
  • M
    Bachelor of Science
    Mission College Incorporated