Jaynah Alexander

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Collections Agent

StarPoint Resort

Oct 2024 - Apr 2025 (7 months)

• Managed and executed collection activities for overdue accounts, ensuring timely recovery of outstanding debts. • Communicated with clients via phone and email to negotiate payment plans and resolve billing discrepancies. • Maintained accurate and up-to-date records of all collection activities in compliance with company policies and legal requirements. • Collaborated with the finance team to identify and address problematic accounts, reducing the overall delinquency rate. • Provided exceptional customer service by addressing client inquiries and concerns promptly and professionally. • Analyzed account histories and payment patterns to identify potential risks and recommend appropriate actions. • Assisted in the development and imp

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Vehicle Service Agent

Avis Rental Car

Nov 2023 - Mar 2024 (5 months)

• Maintained cleanliness of returned vehicles by effectively removing debris and ensuring interior and exterior cleanliness. • Verified tire pressure on all returned vehicles to ensure safety and road readiness for future drivers. • Completed safety logs for each serviced vehicle, ensuring compliance with operational standards.

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Receptionist

Clearwater Family Guidance and Wellness Center

Mar 2021 - Oct 2024 (3 years 8 months)

• Handled incoming calls with professionalism, ensuring a courteous experience for all callers. • Scheduled and coordinated meetings and therapy sessions, contributing to seamless operational flow. • Implemented a new filing system, enhancing accessibility and efficiency in client file management. • Managed department correspondence and maintained discretion with sensitive client information.

Collections Representative

Flagstar Bank

Feb 2018 - Dec 2022 (4 years 11 months)

• Facilitated mortgage payment collections and offered forbearance solutions during Covid-19, aiding clients in financial distress. • Delivered mortgage options and payment assistance for clients with missed payments, ensuring sustained customer support and satisfaction. • Analyzed customer information to identify issues and develop effective solutions, maintaining high service standards and receiving multiple customer recommendations.

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